Outreach Support Worker, Community Mental Health
Job in
New Westminster, Burnaby, BC, K3L, Canada
Listing for:
Fraser Health
Full Time
position
Listed on 2026-01-02
Job specializations:
-
Healthcare
Mental Health, Community Health
Salary/Wage Range or Industry Benchmark: 31.56 - 33.28 CAD Hourly
CAD
31.56
33.28
HOUR
Job Description & How to Apply Below
Location: New WestminsterSalary
The salary range for this position is CAD $31.56 - $33.28 / hour
Job Summary Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people in Metro Vancouver and the Fraser Valley.
We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the workforce and seek to maintain an environment of Respect, Caring and Trust. Curious to learn what it’s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on Linked In (fraserhealthcareers) for first‑hand employee insights.
Take the next step and apply so we can continue the conversation with you.
Detailed Overview
Reporting to the Care Coordinator, as a member of a Mental Health & Substance Use Services (MH&SUS) multidisciplinary team, the Outreach Support Worker provides outreach community based support services, assists in mental health and substance use treatment, provides life skills training, coaching, advocacy and support to clients experiencing mental health, behavioral, and developmental problems and to their caregivers/families, in accordance with an established plan of treatment/care.
Motivates, assists, and instructs clients with the activities of daily living, reports clients' progress and condition, including reactions to medications.
Responsibilities
Observes, interviews and assesses client behavior to identify problems and needs, soliciting client feedback, inquiries, and complaints; responds to client needs as appropriate.Encourages and promotes independence and self‑sufficiency for clients and their caregivers/families; develops short‑term strategies to deal with various situations.Provides feedback and suggested recommendations to the treatment plans within established guidelines.Documents the care requested and progress made in the communications books; maintains client records.Reports regularly to the multidisciplinary team on the condition, behaviour, performance, progress, and care needs of clients and their caregivers/families.Provides support services, coaching and behavior modeling for the client and their caregivers/families to assist with the development of physical, social, emotion and life‑skills, including all activities of daily living, interpersonal skills, meal planning and preparation, and household and budget management.Consults and works cooperatively with community agencies and families to maintain coordination in the service and treatment process.Acts as an advocate for the client in dispute situations by responding to and/or coordinating response to problems regarding landlord‑tenant issues, financial assistance, or accessing community resources and housing, and developing workable solutions that meet the needs of the client.Observes and supports individuals in appropriate medication management, in accordance with the plan of treatment/care and established policies and procedures.Observes and monitors clients in accordance with plan of treatment/care, assesses and responds in potential emergency or crisis situations in accordance with established procedures i.e. call 911. Provides feedback and recommendations to the treatment/care plan, including strategies to resolve situations, and referring for professional intervention, as required.Documents client progress to maintain permanent record of client activity according to established methods and procedures.Participates in providing substance use treatment, home finding and general housing support (moving, packing, cleaning), individual and personal care services.Provides individual vocational supportive counseling and other work related supportive services.Maintains an awareness of community resources, including health care services, social, economic, recreational, employment, and educational services and resources, and other agencies and shares that…
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