ServiceNow Junior Developer - Auxiliary

Service Now Junior Developer - Auxiliary - Burnaby

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The Service Now Junior Developer is responsible for designing, developing, and maintaining the service catalog within the Service Now platform. Their primary role is to create and customize catalog items, workflows, and user interfaces to meet the specific needs of the organization. They work closely with the Service Now Business Analysts to understand service requirements and translate them into functional catalog items that streamline service delivery and improve user experience.

The developer ensures that the service catalog is intuitive, efficient, and aligns with ITIL best practices. They also handle troubleshooting and optimization of existing catalog items, implement automation where possible, and stay updated with the latest Service Now features to enhance the catalog’s capabilities.

• Understand business requirements and work within a group environment to provide efficient and effective Service Now service catalog solutions.
• Participate in the full software development life cycle:
  Analysis, Design, Coding, Testing and promotion into Production.
• Provide technical support during all phases of service catalog delivery.

• Experience developing workflows and logic using Flow Designer.
• Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases, ITIL certifications a plus.
• Strong technical knowledge of Service Now Service Catalog.

• 1 year Service Now service catalog development, configuration and administration experience in an enterprise environment.
• Service Now Certified Administrator (CSA).
• Service Now Certified Application Developer (CAD).

• Not applicable.

• Not applicable.

• May have some training responsibilities.

Pay Scale: CAD 37.6063/hr

About NTT DATA Services

NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law.

Note:

as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved accommodation request if the position is still vacant during the recruitment process.