Senior Operations Application Support Specialist; Onsite

Senior Operations Application Support Specialist (Onsite)

Kardium Inc., 155-8518 Glenlyon Parkway, Burnaby, British Columbia, Canada

By joining the Kardium team, you can help make a difference in the lives of millions around the world. We have developed a ground-breaking medical device for the diagnosis and treatment of the most common heart rhythm disorder, atrial fibrillation – which can cause stroke, heart failure, and other heart-related complications.

Kardium’s mission is to deliver the best treatment for atrial fibrillation. To achieve this, we have developed The Globe® Pulsed Field System – we have a fantastic technical team that has developed a product with strong, unique, and customer-valued differentiators versus other solutions on the market. We have built connections with key opinion leaders who are already using the Globe System and are helping to tell our story.

We have now completed our pivotal clinical study and our focus is on regulatory approvals and commercial launch. This is an exciting and significant milestone in our journey to bring this ground-breaking technology to patients.

As a Senior Operations Application Support Specialist, you will play a key role in enabling operational excellence by owning complex application issues, driving root cause investigations, and leading continuous improvement initiatives across manufacturing and operations. This role requires deep technical understanding, strong cross-functional collaboration, and the ability to influence system-level improvements in a regulated environment.

Please note, this opportunity is an on-site work arrangement, located in Burnaby, BC. Due to the nature of our manufacturing operations, this role involves a rotating or variable schedule. Evening shifts and weekend coverage are part of the regular responsibilities. Candidates must be prepared to adjust their availability based on operational demands and support schedules. Occasional work on statutory holidays may also be required.

• Independently investigate, troubleshoot, and resolve complex Operations application issues.
• Perform root cause analysis and recommend corrective actions to reduce recurring incidents.
• Act as a senior escalation resource for challenging or high-priority application issues.
• Maintain and enhance troubleshooting documentation and knowledge base content.
• Communicate issue status, priorities, and resolutions clearly to Operations and technical teams.
• Collaborate with Business Application Engineers, Manufacturing, and Production teams to identify application inefficiencies and improvement opportunities.
• Support evaluation of feature requests by providing operational and technical input.
• Participate in user acceptance testing (UAT) for new tools, enhancements, and fixes.
• Support training and rollout activities for new or updated applications.
• Share expertise and best practices with peers; provide informal guidance to less-experienced team members.

Our Kardium team is smart, creative, and passionate about developing cutting‑edge medical devices that improve lives. We work in a collaborative environment built on trust, respect, and shared accountability.

You will be successful in this role because you bring:

• 5+ years of experience in a field such as Helpdesk Specialist or an Operations‑related role.
• Hands‑on experience supporting custom‑built applications and ERP systems in manufacturing or regulated environments.
• Strong troubleshooting, analytical, and problem‑solving skills with a proven ability to handle complex issues independently.
• Experience contributing to continuous improvement efforts within Operations or Manufacturing environments.
• Ability to understand and document end‑to‑end Operations workflows and identify application‑related inefficiencies.
• Clear and effective communication skills, including strong technical documentation abilities.
• Proven ability to collaborate across Operations, Manufacturing, IT, and Engineering teams.
• Adaptability and willingness to support rotating schedules and changing operational priorities.
• Technical Diploma or Degree, or an…