Infrastructure Support Analyst

Technical experience in network design and deployment in CITRIX, UNIX and Windows environment.

Experience in designing and deploying a Windows Server 2008 R2 domain including DNS, DHCP, file services and print services.

Experience installing and configuring networking hardware including firewalls and proxy servers.

Good analytical, troubleshooting and debugging skills; proven ability to discern critical from minor problems.

Experience working within a large project team environment with tight timelines on major business transformation and IT initiatives.

Must be able to work in a team environment as well as independently with minimal supervision, and work well under pressure.

Good interpersonal skills with a natural ability to work with and support colleagues; ability to adapt to and work effectively with clients and co‑workers with different styles and levels of technical knowledge.

Positive, flexible, open‑minded approach towards work assignments.

• Assist with setup and installation of new software, such as reviewing current software library/ license library or obtaining documentation of what is available and how it should be installed.
• Provide TSR support for client requests, such as firewall rule changes, server/software upgrades, etc.
• Manage and resolve incidents relating to server/infrastructure, such as coordinating with infrastructure service provider personnel to diagnose server-related issues or incidents related to file dialog boxes, DLL configurations, etc. in CITRIX, UNIX and Windows environment.
• Review, maintain and provide improvements to the general environment (hardware configuration, disk organization, etc.).
• Support the team on corporate initiatives driven by TELUS such as infrastructure monitoring.
• Perform duties such as incident analysis with TELUS, updating software (non‑SW), licenses.

Job Status:
Contract

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