Liability Claims Examiner

Liability Claims Examiner - Full Time (Anywhere in Canada)

Company: International Programs Group (IPG) – an independent third‑party claims administrator offering services for Lloyd’s of London syndicates, domestic insurers, self‑insured entities, and organizations with high deductibles or self‑insured retention. IPG works with Canada’s largest network of independent adjusting firms across the country and operates offices in Toronto, Montreal, and Vancouver. Licensed in all Canadian provinces, IPG is looking for a qualified examiner to join our team.

• Act as an examiner for various Lloyd’s accounts, providing prompt, fair, and quality claims service to clients
• Examine complex liability claims
• Direct Field Adjusters on assignment investigations
• Settle claims directly with claimants or their representatives
• Administer claims payments/settlements through trust accounts
• Liaise with all stakeholders to ensure client needs are met

While licensing and experience are critical to handling significant examining tasks for a TPA, we seek candidates with a demonstrated track record of performance. You should be technically strong, a solid planner and organizer, and able to provide solutions to key issues. Motivation and enthusiasm for the challenges of a rapidly growing organization are essential.

• Relevant post‑secondary education (asset)
• Completed CIP courses or working toward CIP designation
• Ability to hold an independent adjusting license
• 5–7 years’ experience in claims adjusting and/or examining work
• Exposure to the Lloyd’s market (asset)
• Positive contribution to a high‑performing team
• Strong aptitude for working with technology
• Attention to detail and professional communication skills

• Ability to direct adjusters of all levels and work effectively in a team environment
• Effective written and oral communication with internal and external associates
• Positive “can‑do” attitude and customer‑service approach, timely handling of inquiries
• Strong analytical, problem‑solving and organizational skills
• Proactivity in identifying and implementing solutions
• Proven multi‑tasking in a fast‑paced, demanding environment
• Exceptional computer skills; proficient in MS Office and paper‑less systems

• Competitive pay: $60,000 – $100,000 CAD annual
• Work‑life balance
• Remote and hybrid work opportunities
• E‑flex benefits program
• Wellness programs
• Registered Retirement Savings Plan (RRSP) with a 2% match for full‑time employees
• Training and career‑development opportunities
• Employee referral bonuses
• Employee recognition program
• Employee perks (vendor discount programs)
• Reimbursement for adjusting licenses and dues

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submissions from third‑party recruiters. Agencies are requested not to contact SCM employees or managers directly. SCM will not pay a fee for any placement resulting from unsolicited resumes and will consider any unsolicited resumes as public information. SCM welcomes resumes submitted directly from candidates.

Mid‑Senior level

Full‑time

Finance and Sales

Insurance