Surveillance Technician

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Position at Gateway Casinos Corporate Office

Position at Gateway Casinos Corporate Office

Job Type: Full-Time

Salary Range: $52,201- $65,000

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Administers, coordinates, repairs and maintains electronic equipment and software used for surveillance purposes. Serves as the technical expert for the Company on surveillance equipment, software and technologies for the protection of Company assets, staff and guests, while ensuring compliance with regulatory requirements.

• Administers, coordinates and maintains all Closed-Circuit Television (CCTV) equipment including cameras, switchers, Digital Video Recorders (DVRs), computers and other hardware associated with the CCTV system.
• Administers, coordinates and maintains access control equipment including keypads, card readers, controllers, computers and other hardware associated with the access control system.
• Manages sub-contracted repairs and installations of systems and ensures value is obtained from sub-contractors.
• Configures CCTV software and customizes applications for efficient operation by Surveillance staff.
• Configures the access control system hardware and software and customizes software applications to fit the casino needs.
• Ensures the CCTV system and access control systems conform with BCLC requirements.
• Troubleshoots hardware and software issues pertaining to the surveillance network and provides resolutions.
• Trains Surveillance Operators and other parties in the operation of CCTV and access control equipment.
• Keeps up to date on new technologies and processes related to job function and attends training when required.
• Keeps an in depth, current knowledge of BCLC Casino Standards, policies and procedures pertaining to the CCTV and access control systems.
• Evaluates new hardware and software to meet Company requirements.
• Consults with management and recommends security and surveillance products and technologies.
• Performs backup of electronic configuration files and software associated with the CCTV and access control systems.
• Adept in ensuring preventative maintenance is performed as prescribed and on time.
• Postures vary throughout the day.
• Manual dexterity to inspect and repair equipment.
• Physical inspection of equipment on location which may include climbing ladders.
• Lifts or moves up to 10lbs.
• Some overtime work to permit resolution of time sensitive requirements.
• Travel required – driving to sites in GVRD and occasional plane travel.
• Performs other duties as required.

• Post secondary education in Information Technology or related field or equivalent experience.
• 3 years experience with Closed Circuit Television (CCTV) and other security systems such as access control, camera security, and Digital Video Recorders (DVRs).
• Previous experience with Avigilon, Synectics, and Honeywell CCTV systems preferred.
• Working knowledge of Lan/Wan Networking, user/group setup and LAN security setup.
• Working knowledge of PC hardware, peripherals, installations and repairs.
• Working knowledge of TCP/IP Internetworking, routing and switch management.
• Working knowledge of Windows 7/10/11/XP, Microsoft Office 2010/2016/2019.
• Ability to work independently with minimal supervision and to take initiative.
• Proven ability to learn on the job and to stay current with new technology.
• Ability to manage multiple projects and meet deadlines.
• Strong interpersonal and customer service skills.
• Excellent communication skills, both written and verbal, in user-friendly language.
• Strong analytical and problem-solving skills.
• Physical ability to inspect and repair equipment on location.
• A valid BC Drivers License and clean abstract.

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming…