Team Leader, Management

Retailer Services, Credit Control and Sales Support Team Leader

• Permanent
• Full time
• Slough
• £36,600 + Bens + HYBRID 2 day WFH

Responsible for leading a team of Customer service Specialists ensuring all customers experience is market leading.

The role holder will be responsible for leading and developing a team Support Specialists to deliver best in class service and achieve Customer/ Retailer satisfaction and departmental objectives. Responding to and processing all customer and retailer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions with particular emphasis on finance activities. Through day to day actions ensure compliance of all regulatory requirements and industry standards.

Also responsible for building efficient, scalable processes. Support training needs and ensure business transactions are frictionless and have the right pace to aid business growth.

KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS

• Minimum 12 months experience of managing teams of people
• Experience of Financial Services Contact Centre environments
• An empathetic and developmental leadership style
• Have worked in a fast moving, progressive, sales driven environment