Digital Operations Coordinator

Digital Operations Coordinator - 12 Month Contract

Join to apply for the Digital Operations Coordinator - 12 Month Contract role at Punch Pubs & Co

We are a multi‑award winning pub and bar operator, managing circa 1,300 leased and tenanted pubs across the UK. We focus on preserving and enhancing the great British pub, creating vibrant community hubs where everyone is welcome. We offer flexible agreements for publicans, including tenancy and management partnership contracts, ensuring we support every step of the way.

Core purpose is:

Responsibility for ensuring a seamless online presence and guest journey for our pubs. This position combines technical expertise with marketing sensibility to support publicans in driving visibility, engagement, and bookings through digital platforms.

Accountabilities

• Drive success for publicans by optimising digital marketing activities.
• Ensure accurate and timely data updates across all web and social platforms.
• Maintain and enhance online visibility and guest experience.
• Manage social media accounts (primarily Facebook), including transferring ownership of business pages.
• Central technical setup & support for Publicans and Management Partners.
• Configure and maintain booking platforms (e.g., Open Table) and pub websites (Word Press).
• Handle domain and email configuration.
• Support e‑commerce initiatives, with knowledge of platforms such as Magento/Adobe Commerce.
• Apply basic HTML skills for content updates and troubleshooting.
• Utilise Excel for data analysis and reporting.
• Work with Yext for location data management and Trello for task coordination.

Key stakeholders

• E‑Commerce Manager
• Head of Digital
• Operations team

Person Specification – Technical Competencies/Professional expertise

• Understanding of online marketing and e‑commerce.
• Logical, systems‑oriented thinker with a calm approach to multitasking.
• Self‑motivated, able to own initiatives and manage time effectively.
• Technically curious and adaptable across multiple platforms.
• Excellent problem‑solving skills and a generalist mindset with marketing sensibility.
• Experience with Magento/Adobe Commerce desirable.
• Familiarity with booking platforms and Word Press.
• Basic knowledge of HTML.
• Previous use of Yext and Trello desirable.

What you’ll get in return:

• 12‑month contract
• Company pension
• Life insurance
• 25 holiday days + bank holidays
• Option to buy and sell holidays, plus long‑service days
• Health and wellbeing suite via Perkbox
• Employee assistance programme via Perkbox
• Free pay‑day drinks
• Progression and development opportunities

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Management
• Industries:
  Hospitality