Head of Responsive Repairs

As part of our not-for-profit organisation, whatever your role, you’ll play a unique part in making a remarkable difference to the lives of thousands of people in communities across Wales.

• Reference: 509583
• Work Type: Full time, Hybrid
• Locations: Swansea, Torfaen
• Area: Customer & Community

Join us at an exciting time for the group and during a period of transformation at Pobl on a full-time, permanent basis.

Lead our repairs service and help shape the future of customer experience s is your chance to be part of a new chapter, transforming how we deliver responsive repairs and making a real difference for our customers and colleagues.

What is great about the role?

This is a high-impact leadership role where you can make a real difference to how our customers experience their homes. You will lead the transformation of our responsive repairs service, overseeing the day-to-day delivery of around 57,500 repairs each year.

You’ll have the space to innovate, use data confidently, and create a culture where colleagues can develop and thrive. This role is ideal for someone who enjoys solving problems, improving services, and leading teams through positive change.

Where does this role fit in?

This role sits within our Trades leadership team and works closely with the Head of Planned Maintenance, the Commercial Performance Manager, and our workstream managers, supervisors, engineers and schedulers. You will help coordinate resources, monitor budgets and performance, and support senior leaders in shaping our repairs strategy.

The purpose of this role is to lead the in-house responsive repairs team, make sure repairs are completed safely, on time, and to the right quality standards, and use both data and customer feedback to improve the service. You will ensure value for money, support long-term transformation, and maintain a safe and compliant working environment. This role is central to delivering a repairs service that is efficient, fair, accessible and continually improving.

What skills and experience do you need?

We’re looking for a confident, people focused leader who can guide a busy service and make improvements that matter.

You’ll be a great fit if you:

• Have experience leading teams and delivering strong operational performance.
• Enjoy improving services and helping people adapt to change.
• Can manage budgets and make data informed decisions.
• Communicate clearly and build positive relationships at all levels.
• Create a supportive, motivating environment for colleagues.
• Understand repairs and safety standards, or are keen to learn quickly.
• Hold a full driving licence. Technical qualifications are a bonus, not a requirement.

If you want to make a real difference to customers and colleagues, this role gives you that opportunity.

What are the pay and benefits?

Time off and Flexibility

• Our Pobl Repairs Team covers areas between Haverfordwest and Monmouthshire, with our office base for this role being either Cwmbran or Swansea.
• Working days are predominately Monday to Friday days or you can work compressed hours on a 9 day fortnight.
• 26 days holiday plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
• Maternity & Adoption Leave: 20 weeks
• Paternity Leave: 3 weeks

Money and Pensions

• The exact salary is £76,501 for a 40 hour, full time, permanent position
• 45p per mile for mileage allowance
• Pension Choices:
  Defined Contribution (DC) Scheme with matched contributions up to 10%. Or,Defined Benefit (DB) 1/80 th of final salary for every year of service.
• 3 x Life Cover linked to pension membership
• Saving scheme with competitive interest rate
• Give As You Earn scheme for tax efficient charity donations
• From 1 st April 2026 theoptionto be either weekly or monthly paid.
• Sick Pay,rising with length of service up to 6 months full pay after 4 years.
• Eyecare:
  Up to £100 reimbursement towards eye tests and glasses.
• Free counselling, coaching, wellbeing team, and OH service to all colleagues
• Annual Health Check
• Health Cash Plan

Getting Around

• Salary sacrifice Electric Vehicle Lease Scheme (subject to eligibility)
• Cycle to Work Scheme

Your Development

• Continuous professional training and development
• Professional…