Customer Service Advisor

Quick Staff UK are recruiting for an experienced Customer Service Advisor to join a busy, well-established vehicle dealership in the Caerphilly area. If you have a background in automotive service advising and enjoy working in a fast-paced front-of-house environment, this could be a superb next step.

About the Role

As one of the first points of contact for customers, you’ll be the welcoming face of the dealership — checking in vehicles, creating job cards, handling queries and keeping customers fully updated throughout the service process.
You’ll also play a key role in coordinating planned maintenance, managing repair estimates, and liaising closely with transport teams to ensure fleet vehicles remain compliant and road-ready.

Key Responsibilities:

* Greeting customers, checking in vehicles, and creating accurate job cards

* Answering telephone enquiries and providing timely customer updates

* Responding professionally to emails and general service queries

* Preparing estimates for repairs and coordinating invoicing

* Planning scheduled maintenance and managing workshop workload

* Handling ad-hoc bookings, breakdown dossiers, and urgent requests

Working weekly alternating shifts:

* Monday–Friday 07:00–15:30

* Monday–Friday 09:30–18:00

Key Requirements:

* Previous experience as a Service Advisor within the automotive sector

* Enthusiastic, proactive individual with a “can-do” attitude

* Strong customer-focused approach with excellent communication skills

* Ability to adapt quickly in a busy, changing environment

* Strong organisational skills and confidence prioritising workload

* A team player who can build positive relationships with customers and colleagues

What You’ll Get in Return:

* Competitive salary: £28,000 – £30,000 depending on experience

* Great work/life balance

* Overtime regularly available (paid at time and a half)

* Parts sales incentive scheme

* 20 days annual leave plus bank holidays

* Death in service x3 of annual salary

We review every application carefully, but only shortlisted candidates will be contacted. If you don’t hear from us within 7 days, check our website or open the app to see what’s new.

Quick Staff UK is an equal opportunities employer. We value diversity and are committed to creating an inclusive workplace for all employees and applicants — regardless of age, gender, disability, race, religion, sexual orientation, or background