Sales & Service Team Manager

Sales & Service Team Manager – B&Q Caerphilly

Permanent contract, 36.75 hours per week.

Salary up to £40,000 per annum + bonus, pension, and 6.6 weeks holiday.

Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. As the Sales & Service Team Manager, you will lead and inspire our front‑end, showroom, and Trade Point teams to drive sales through exceptional service.

• Lead a large part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
• Inspire the “Make Every Customer Count” agenda as a daily habit with the wider store team.
• Lead and inspire teams across Showrooms, Trade Point, and Front End to deliver exceptional service.
• Oversee safety, security, and compliance routines across the store through your shift lead team.

• Obsessed about our customers and listening to them.
• Loves sales and winning!
• Well planned and organised, with the ability to prioritise and think on your feet.
• First thought is always to lead and coach, not jump in and “do”.
• Confident to agitate when needed and deliver feedback to all audiences.
• A large diverse team excites you, both to coordinate and lead them, and to develop their careers.

• Award‑winning pension scheme
• Company Bonus Scheme
• Share Save options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

So we can support you during the application or interview process, please contact  for any recruitment adjustments.