Service Advisor

Join the ride! Auto Canada is looking for a Service Advisor to curate an exceptional service experience for our customers in Calgary. The role will involve estimating repairs, welcoming customers, preparing repair orders, and collaborating with technicians.

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs.
• Answering customer inquiries, either in person or on the phone.
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle’s problems or symptoms.
• Connecting customers to the right auto technician.
• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions.

• Minimum of 2-year dealership experience in a Service Advisor role or Appointment Coordinator.
• CDK experience is an asset.
• Automotive knowledge.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Ability to thrive in a fast-paced environment with many priorities.
• Demonstrated communication and interpersonal skills.
• Must be able to remain calm when customers and/or situations are not.
• Organization and follow-up skills.
• Experience and desire to work with technology.

• Competitive Compensation and Benefits Package.
• Employee Vehicle Purchase & Service Plans.
• Employee and Family Assistance Programs.
• Company-wide appreciation events and contests throughout the calendar year.
• Professional development and the opportunity to grow your career.
• Experience and desire to work with technology.

Auto Canada is an equal opportunity employer. We actively support diversity, inclusivity, fairness, and equal opportunities for all team members. All applicants will be considered. We thank all applicants for their interest; however, only those selected for an interview will be contacted. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities.

Auto Canada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.