Job specializations:
-
Business
Customer Success Management, Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Drive customer adoption and renewals remotely from Ontario as a Customer Success Manager managing Mid-Market professional-services accounts for
As a commercially confident Customer Success Manager, you will own a B2B SaaS portfolio throughout the customer lifecycle. You will connect product adoption with measurable profitability, using health metrics, consultative communication, and agency operations knowledge to guide outcomes. AI supports your daily account-management workflow.
Key Responsibilities:- Manage a dedicated Mid-Market portfolio across adoption, health, and retention
- Lead strategic reviews demonstrating ROI and utilization data
- Identify expansion signals and mitigate churn risks early
- Map agency workflows to resource management, budgeting, and time tracking
- Lead commercial renewals, negotiate terms, and carry the number
- Based in Ontario with legal right to work in Canada
- Three to five years managing B2B SaaS portfolios
- Mid-Market or Enterprise Customer Success experience preferred
- Understanding of billable hours, project margins, and utilization
- Comfort with health metrics, Hub Spot, Salesforce, and CS platforms
Bring consultative communication, commercial renewal ownership, and data-backed retention expertise to customer success.
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