Construction & Warranty Coordinator

Homes by Dream is looking for a Construction & Warranty Coordinator!

Dream's Housing team is currently looking for a Construction & Warranty Coordinator to provide support coordinating construction and warranty efforts through in-house and contract labour for new home construction. You will play a critical role in ensuring we are able to deliver a finished home product to our customers on time.

Are you passionate, dedicated, and a great multi-tasker? Do you love working with people? If so, read on. We want to hear from you.

Over the 3+ years you’ve worked in a coordinator position with a residential home builder, you’ve proven that you are not afraid to think outside the box to find the best approach to achieve results. You are proactive, leading by example rather than sitting back. You consider the bigger picture when focusing on new initiatives and you thrive on driving improvement and efficiency.

Your understanding of the importance of ensuring the work is performed on time to meet our customer’s needs is apparent through your day to day actions. You have exceptionally clear written and verbal communication skills. You are highly organized and detail oriented, and it is important to us that you are team-oriented and that people like collaborating with you.

We want to bring on someone who is eager to learn, work hard, and have fun. In other words, we want you to fit in here. This is an opportunity for you to take on responsibilities, build on your already strong skill set and help your team achieve its goals, all in a work environment that is fast-paced, dynamic and fun.

• You are responsible for scheduling and coordinating the construction on the applicable stages of home construction, including preparing and maintaining construction schedules and evaluating any issues with progress.
• Assist in identifying and resolving all issues in normal operations and manage communication for all schedule disruption, providing reporting and metrics as required.
• Communicate with Construction Manager and/or Leadership regarding concerns about construction progress, be proactive with finding solutions.
• Act as the main point of contact for homeowners to connect with regarding warranty assistance and requests by phone, email and in person (occasionally).
• Act as a liaison between the homeowner, the warranty team and trades to resolve service calls.
• Coordinate and schedule repairs and warranty work, issuing purchase orders for the work when required and as needed.
• Communicate and coordinate construction seasonal items to homeowners.
• Track budgets, prepare and maintain logs, acquire additional documentation (e.g., engineering reports) and generate written correspondence to the homeowners.
• Track data and warranty requests in CRM (Build Pro) and JDE Home builder.
• Prepare, print and monitor trends and gaps utilizing reports to address ongoing issues or concerns with the Construction and Warranty teams.
• Establish and maintain relationships by working closely with many external vendors and various internal departments as the liaison.
• Log all issues pertaining to residence in construction/service program (Build Pro).
• Set follow ups with trades and team to ensure work is complete.
• Coordinate meetings with service and construction managers to review and update to-do list.
• Assist site staff in organizing work related to construction of home.
• Respond to inquiries from sales staff regarding project status and schedule.
• Organize & coordinate necessary paperwork for suppliers & sub-trades including creating material lists, reviewing orders from suppliers, issuing purchase orders and change orders.
• You are strong at building relationships and are able to work closely as the liaison with many external vendors, sub-contractors and various internal departments.
• You may need to help out with other fun and exciting projects as required.

• Post-Secondary education in Construction Management or similar designation from a recognized institute.
• 3+ years of experience in a coordinator position with a focus on construction. Experience with residential home building would be considered and…