Customer Service Representative - Milwaukee Tool

Customer Service Representative - Milwaukee Tool

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We are a global leader in power tools, accessories and hand tools, known for innovative products and iconic brands such as Milwaukee®. Our commitment to operational excellence, sustainability, growth, and development creates a stimulating environment for our employees.

We are seeking an enthusiastic and experienced individual to fill the role of Customer Service Representative at our Milwaukee Tool Factory Service Centre. The role involves delivering best‑in‑class service to customers, both internally and externally.

• Deliver best‑in‑class service to our customers
• Perform counter procedures including answering phones, placing orders, logging in tools, completing inventory counts, and assisting walk‑in customer traffic
• Maintain monetary transactions, record maintenance, and assist with inventories as required
• Prioritize in‑branch repairs
• Conduct warranty assessments and instant tool replacements
• Showroom merchandising and stock replenishment
• Continuously develop and maintain strong product knowledge

• Effective business communication skills, initiative, and organizational skills
• Outgoing – excels in end‑user engagement and conflict resolution
• Strong computer skills
• Strong attention to detail and ability to stay organized
• Team‑oriented and capable of working independently
• Experience with electric tools is a strong asset
• High school diploma

• Competitive base salary
• Health benefits coverage, including $500 annual wellness program
• Registered retirement savings plan with employer matching contributions
• Paid time off and employee discount programs
• Employee recognition and incentive programs, plus award‑winning culture

Diversity, equity, and inclusion are at the core of our values  foster an inclusive environment where diversity is valued and all employees feel safe to contribute ideas, share experiences, and innovate as one team.

Entry level

Full‑time

Other

Consumer Services

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