PT Box Office Associate – Theatre

Reporting to the Box Office Manager, the Box Office Associate’s key responsibilities are to facilitate ticket pickup and otherwise assist patrons during performances, actively sell theatre tickets to new and renewing subscribers and single ticket buyers as well provide the highest level of customer service that Theatre Calgary patrons have come to expect.

Theatre Calgary is currently recruiting 1 seasonal hourly paid position within the Box Office.

Anticipated start date: Sept 15, 2025
Anticipated end date: June 21, 2026

ABOUT THEATRE CALGARY:
Theatre Calgary reflects the communities, the country, and the world we live in with ambitious programming, passionate community engagement and extraordinary productions. For more than 50 years, we have focused our energy on providing our community with the highest level of classic and contemporary plays, featuring the best artists from Calgary and across the country.

DUTIES & RESPONSIBILITIES:

• Performing Box Office duties within the theatre during performances, including but not limited to:
• Selling, reprinting and exchanging tickets for patrons in person
• Providing excellent customer service to patrons with ticketing issues, including ticket exchanges, lost tickets, mobile ticketing issues, missed shows or other ticketing related inquiries
• Handling and balancing cash float before and after each shift
• Assisting with email and phone enquiries as needed
• Contributing to the environment of the Box Office and Theatre Calgary administrative office in a manner that is conducive to customer service, sales promotion, safety, and quality of work life.
• Holding a high level of familiarity and fluency with all aspects of Theatre Calgary to provide patrons and potential customers with accurate information regarding the company, our productions, the theatre, policies, and procedures.
• May participate in call campaigns and/or sales campaigns as requested (selling, tracking, calling, printing, stuffing envelopes, mailings, etc).
• Other duties to assist the Box Office Manager as required.

MUST HAVES:

• A minimum of one (1) year Customer Service is required
• Proficiency in all aspects of telephone sales (including inbound and outbound calling campaigns)
• Knowledge and passion about the work of Theatre Calgary
• Be an enthusiastic team player with excellent interpersonal skills
• The ability to multi-task, work independently, and interact well with a wide range of internal and external customers
• Be comfortable and productive in a fast-paced and dynamic workplace
• Be well organized, decisive and have good follow-through skills
• Excellent communication skills (both oral and written)
• A professional demeanor and experience/ability in dealing with discerning patrons
• Excellent computer skills in the Microsoft Office suite

NICE TO HAVE:

• Theatre/Box Office experience would be considered an asset
• Experience working within the Tessitura CRM environment would be considered an asset

WORKING CONDITIONS:
This position is a flexible, part-time shift-based position that will require day, evening and weekend work. The successful candidate must be available to work every Saturday and Sunday during performance weekends.

REMUNERATION:
$17.00 per hour plus vacation paid out at 4%, less statutory deductions.

CLOSING DATE FOR APPLICATIONS: September 5th, 2025

Theatre Calgary encourages applications from our diverse community. Theatre Calgary is committed to equity, diversity, and inclusion. We recognize that increasing the diversity of our staff, on all levels, in integral to accomplishing this objective.