Bilingual Credit Management Resolution Officer

Job Description

What is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways.

If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long-term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. Our centers are located in Meadowvale, Montreal & Winnipeg. As Canada’s leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.
National Opportunity for qualified Bilingual Candidates outside of Centre Locations /
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What will you do?

Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accounts

Educate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet client’s financial obligations

Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on client’s financial situation

Resolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBC

Contribute to team results by supporting all colleagues to be successful in meeting client needs

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

What do you need to succeed?
Must-have

Proven interpersonal, communication and problem resolution skills

Ability to build rapport while offering the right solutions for our clients while mitigating risk

Desire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concerns

Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.

Flexibility to work various shifts that meet our clients’ needs Monday to Friday 8AM-11PM EST and Saturday 8AM-7PM EST

Nice-to-have

Past experience in a customer service role where you provided a variety of needs-based solutions

Negotiation skills

Experience working in a team and metrics-based performance environment

Previous experience working in a Contact/Call Centre and in a fast paced financial and/or service industry

Fluency in Cantonese and/or Mandarin in order to serve our clients in the community with those language speaking needs

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable

A world-class training program in financial services

Excellent career development and access to a variety of job opportunities across business and geographies

Leaders who support your development through coaching and managing opportunities

Work in a dynamic, collaborative, progressive, and high-performing team

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.

HYBRIDENT
Job Skills
Additional Job Details

Address:

7101 AV DU PARC:

MONTRÉAL

City:

Montréal

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Final date to receive applications:

Note: Applications will be accepted until 11:59 PM on the day prior to the Final date…