×
Register Here to Apply for Jobs or Post Jobs. X
More jobs:

Bilingual Credit Management Resolution Officer

Job in Calgary, Alberta, T3S, Canada
Listing for: 0000050007 Royal Bank of Canada
Full Time position
Listed on 2026-01-01
Job specializations:
  • Customer Service/HelpDesk
    Bilingual
  • Finance & Banking
Job Description & How to Apply Below

Job Description

What is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways.

If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long-term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. Our centers are located in Meadowvale, Montreal & Winnipeg. As Canada’s leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.
National Opportunity for qualified Bilingual Candidates outside of Centre Locations /
Opportuniténationalepourlescandidatsbilinguesqualifiésàl’extérieurdescentres
What will you do?
  • Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accounts
  • Educate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet client’s financial obligations
  • Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on client’s financial situation
  • Resolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBC
  • Contribute to team results by supporting all colleagues to be successful in meeting client needs
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
  • What do you need to succeed?
    Must-have
  • Proven interpersonal, communication and problem resolution skills
  • Ability to build rapport while offering the right solutions for our clients while mitigating risk
  • Desire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concerns
  • Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
  • Flexibility to work various shifts that meet our clients’ needs Monday to Friday 8AM-11PM EST and Saturday 8AM-7PM EST
  • Nice-to-have
  • Past experience in a customer service role where you provided a variety of needs-based solutions
  • Negotiation skills
  • Experience working in a team and metrics-based performance environment
  • Previous experience working in a Contact/Call Centre and in a fast paced financial and/or service industry
  • Fluency in Cantonese and/or Mandarin in order to serve our clients in the community with those language speaking needs
  • What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable

  • A world-class training program in financial services

  • Excellent career development and access to a variety of job opportunities across business and geographies

  • Leaders who support your development through coaching and managing opportunities

  • Work in a dynamic, collaborative, progressive, and high-performing team

  • RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.

    HYBRIDENT
    Job Skills
    Additional Job Details

    Address:

    7101 AV DU PARC:

    MONTRÉAL

    City:

    Montréal

    Country:

    Canada

    Work hours/week:

    37.5

    Employment Type:

    Full time

    Platform:

    PERSONAL & COMMERCIAL BANKING

    Job Type:

    Regular

    Pay Type:

    Salaried

    Posted Date:

    Final date to receive applications:

    Note: Applications will be accepted until 11:59 PM on the day prior to the Final date…
    Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
    To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
     
     
     
    Search for further Jobs Here:
    (Try combinations for better Results! Or enter less keywords for broader Results)
    Location
    Increase/decrease your Search Radius (miles)

    Job Posting Language
    Employment Category
    Education (minimum level)
    Filters
    Education Level
    Experience Level (years)
    Posted in last:
    Salary