Insurance Customer Service Representative NW

Insurance Customer Service Representative

Location: Calgary, AB
Type: Full Time

Position Overview:
We are a top-performing insurance agency in the country, consistently ranked in the top 2% nationwide. We’re seeking a driven, thick-skinned, and adaptable professional to join our winning team as a Customer Service Representative. This is not your average desk job. Some days, our clients will make you smile, while on others, you'll need resilience to navigate tough conversations with unhappy customers.

If you thrive in a hectic, high-performance environment, this is your chance to build a rewarding career with great earning potential and growth opportunities.

Why Join Us?

• Work-Life Balance: Monday to Friday, 8:45 AM - 5:15 PM — no evenings or weekends!
• Career Growth: Opportunities for advancement within our agency.
• Incentives: Competitive bonuses, SPIFF (Special Performance Incentive Financial Fund), and annual rewards.
• Benefits: Comprehensive health benefits available.
• Team Environment: A small, fun, and dynamic office culture.
• Leadership Access: Open-door policy with direct access to management.
• Autonomy: Independent work with minimal day-to-day micromanagement.

Compensation:

• General Licensed Team Member: $50,000 base salary + bonuses/SPIFF/travel incentives = Likely OTE of $60,000+
• General & LLQP Licensed Team Member: $55,000 base salary + bonuses/SPIFF/travel incentives = Likely OTE of $70,000+

Responsibilities:

• Assist customers with billing, claims, and other inquiries in a fast-paced environment.
• Provide exceptional customer service through value-driven conversations.
• Collaborate with a successful and supportive team after completing licensing and training.
• Stay self-motivated in a role with minimal direct supervision.

Requirements:

• A reliable vehicle for transportation.
• Clean credit history (no items in collections, no bankruptcy in the past 7 years).
• Exceptional interpersonal and communication skills (verbal, written, and listening).
• Ability to problem-solve proactively and handle multiple tasks at once.
• A commitment to customer service excellence, even in challenging situations.
• Willingness to pivot to additional products we offer for those customers who are fully protected.

This Role is Not for Everyone:
If you’re looking for a stress-free role or shy away from challenges, this isn’t the job for you. We want resilient, hardworking individuals who can stay composed under pressure, maintain professionalism, and deliver exceptional results.

If you’re outgoing, motivated, and ready to put in the work, we’ll invest in you. Let us pay for your education and help you become licensed to sell insurance. This is your opportunity to grow your career with a Fortune 500 company while earning excellent income.

Ready to Take on the Challenge?
Send us your resume today to join one of the country’s top-performing insurance teams!