Customer Rep-Station

Overview

This interview-level position requires direct customer interface, administrative duties, and proactive sales promotion to generate incremental revenue.

Provide accurate information and assistance to customers, perform necessary administrative tasks, and promote continued sales opportunities. Operate in a fast‑paced, monitored environment while maintaining a "highly pressured" work style.

• High school diploma or equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations and Fed Ex Express/ Ground products and services.
• Successful completion of all basic and recurring training programs and mandatory testing.
• Physical ability to lift 70 lbs and maneuver packages up to 150 lbs with proper equipment.
• Computer proficiency in a PC Windows environment.
• Excellent interpersonal, verbal communication, analytical, problem‑solving, and negotiation skills.
• Ability to handle stress and work in a highly pressured, monitored, and changing environment.
• For Quebec residents, bilingual (French and English) capability is required.
• Valid driver’s license (Class 5, G, or 1[AZ]) with no more than two violations/accidents in the past 24 months.

Temporary position, up to 18 months. Pay transparency information not disclosed.

Job posting date: 12/29/2025;
Job posting end date: 01/05/2026 at 3PM local time.

This job description is general in nature and is not intended to be a comprehensive inventory of all duties and qualifications required. The incumbent is expected to perform all other duties as assigned and must meet all mandatory training and testing thresholds. If the incumbent resides in Quebec, bilingual proficiency is mandatory. Candidates seeking driving as a core competency must hold a valid driver’s license and a clean driving record as outlined.

At Fed Ex, we value inclusion and encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2

SLGBTQ+ communities to apply. We will work with you to support your needs during the recruitment and selection process.