Customer Service Agent - Part-Time YYC; E Q3​/Q4

Position: Customer Service Agent - Part-Time YYC) (E) Q3/Q4 (100708)

Employment Type: Part-time Regular

City: Calgary, AB (YYC)

Posting Open Date: 12/29/2025

Posting Close Date: 01/04/2026 (Please note the posting will close at 11:59pm MST
)

Why West Jet

Every West Jet journey has the potential to enrich lives; a career with us is no exception.

West Jet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

We are proactively hiring to pool candidates for anticipated upcoming vacancies. This is a part-time position with scheduling requirements averaging 20-30 hours per week.

What this role is all about:

West Jet's Customer Service Agents are responsible for helping our guests have a positive experience getting through the airport and on to the aircraft. You are often the first in-person point of contact for our guests and play a crucial role as a West Jet brand ambassador.

Your expertise is essential in providing a safe and stress-free experience by helping guests check‑in, supporting self‑serve kiosks, preparing the aircraft for on‑time departure, executing successful deplaning and boarding processes, greeting our most recent arrivals, assisting guests with connections, and more! You are there to help our guests, while creating the experience our guests have come to know and love about West Jet.

What

you will bring to the team:

• You are a true customer‑service agent and come with a minimum of two years’ experience in a customer‑facing role.
• You understand the importance of safely performing on‑time and bring a proven track record for punctuality and reliability.
• You are a multitasker, comfortable working in a fast‑paced, time‑sensitive environment, and work well under pressure.
• You must have the ability to walk long distances, stand for extended periods of time and be able to lift up to 50lbs.
• You are an effective communicator with demonstrated proficiency with computers and recent experience using Windows‑based software.
• Prior experience working in an airline, travel, tourism or hospitality would be considered an asset.
• Ability to work a flexible work schedule. You will be required to work shift work, as we are a 24/7 operation.
• Candidates must be proficient in reading the English language as one requirement to be successful in the completion of training. Our training environment has evolved and has become more virtual and self‑directed than in the past. This change has resulted in an increase in reading requirements via independent and online learning as an integral part of the training program.

Responsibilities:

• Providing a safe and positive airport experience for our guests travelling through our airport.
• Perform guest service tasks such as processing service fees, creating new and/or changing reservations, issuing tickets, supporting self‑serve kiosks, assisting guests with mobility issues, aircraft arrivals and departures.
• Troubleshooting Concerns – Assisting guests with itinerary changes, supporting guests with disrupted flights as well as delayed and damaged baggage. Providing a safe and positive airport experience for our guests travelling through our airports.
• Follow all procedures to safely perform on time (SPOT).
• Ensure and uphold exceptional guest service standards.
• Effectively manage uncomfortable or challenging situations with the public.
• Carry oneself with the utmost professionalism and poise while on‑duty or in the public eye.
• Must adhere to uniform and appearance standards as prescribed under company policy.
• Other duties as assigned.

Growth and Development:

At West Jet, we take pride in our team and want to see each and every person reach their full potential. Our Airports department offers many opportunities to grow your career in various operational, support and leadership roles. As each West Jetter’s career path is unique, we encourage growth and development conversations with your leader, who will be there to support you on your journey.

The

benefits of being a West Jetter:

West Jet provides all West Jettters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with…