Member Service Representative

Position: Member Service Representative (18-Month Contract)

Member Service Representative (18-Month Contract)

Group Source, a trusted partner for over 40 years in designing and administering affordable, customized group benefit plans, is looking for a Member Service Representative to join our Calgary office on an 18‑month contract. This hybrid role will blend onsite collaboration with flexible home‑office work.

Who We Are

We believe great work starts with a strong foundation of purpose, people, and partnership. We are committed to delivering exceptional service with care and integrity, both for our clients and our employees. Our inclusive, flexible environment empowers everyone to grow and thrive.

Why This Role Matters

As a Member Service Representative, you will ensure every member feels supported, informed, and heard. Your ability to provide accurate information, solve problems, and deliver compassionate service directly impacts the member experience and strengthens the trust our clients place in us.

What You’ll Be Responsible For

• Responding to members and providers via phone and email with accurate and timely information.
• Assisting members with claims and coverage inquiries with professionalism and care.
• Investigating complex inquiries to ensure responses are complete, accurate, and within SLA timelines.
• Processing health and dental claims with accuracy and attention to detail.
• Managing incoming inquiries from internal staff and sales offices.
• Filing correspondence and claims to maintain thorough and organized records.
• Supporting team quality by auditing your own claims and, when required, the work of team members.

What You Bring to the Table

• Completion of, or near completion of, a post‑secondary education program.
• Strong data‑entry abilities with number‑pad proficiency.
• Proficiency with Microsoft Office applications.
• Excellent verbal and written communication skills, paired with strong listening abilities.
• Strong organizational skills and the ability to manage a repetitive, fast‑paced workload.
• Ability to remain composed and solution‑focused during difficult or escalated calls.
• Ability to process and audit claims with accuracy.

Nice‑to‑Haves

• 1–2 years of experience in a call centre, medical office, or group benefits environment.
• Training in business writing.
• Fluency in French.

Success Factors

• A Customer Champion – You prioritize service excellence and make members feel heard, supported, and valued.
• Detail‑Oriented – You process and verify information with precision to protect data accuracy and member trust.
• Calm Under Pressure – You handle volume, repetition, and tough conversations with professionalism and grace.
• A Collaborative Team Player – You support your colleagues, share knowledge, and contribute to a positive team environment.

Compensation

Estimated annual base salary: $47,000–$50,000. Individual compensation within this range is determined by job‑related skills, relevant experience, and education/training. This range reflects base salary only and does not include the comprehensive total rewards package we offer.

Why Join Group Source?

• Flexible work options designed to support your life, not just your job.
• Comprehensive group benefits, retirement savings plans, and health and fitness programs.
• Collaboration, inclusivity, and authentic relationships fuel our shared success every day.
• Clear paths, personalized development, and leadership that champions your ambitions.
• Your work directly contributes to creating tailored solutions that empower Canadian organizations.
• Programs that recognize your hard work and support your wellness because thriving at work starts with feeling supported as a whole.

Accommodation and Inclusion

Group Source is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know—we’re here to help.

To Apply

If you’re ready to do meaningful work and grow your career with Group Source, please click Apply to submit your application.

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service and Administrative

Industries

Insurance, Telephone Call Centers, and Insurance and Employee Benefit Funds

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