Dispatcher/Scheduler
Job in
Calgary, Alberta, T3S, Canada
Listing for:
AFL
Full Time, Contract
position
Listed on 2026-01-02
Job specializations:
-
Customer Service/HelpDesk
Technical Support, Office Administrator/ Coordinator
Job Description & How to Apply Below
Position: Dispatcher/Scheduler - 1year contract
Job Details
Description
AFL is a leader in the infrastructure landscape, delivering engineering, construction, and field services for critical infrastructure providers across Canada and the U.S. Our highly skilled and experienced professionals design, build, connect, and maintain the critical systems and networks that power modern communities and industries — keeping people, businesses, and services seamlessly connected. From our roots in telecommunications, where we are recognized as trusted experts with a proven track record of delivering large-scale, end-to-end, high-impact projects for Canada's largest telecommunications providers, to servicing and maintaining water and power meter systems, AFL Network Services ensures critical infrastructure and systems are expertly deployed and maintained.
Are you ready to take your career to the next level with a leading company in the telecommunications industry? America Fujikura Limited (AFL) is on the hunt for dynamic, customer-focused Dispatcher/Scheduler to join our Canadian Operations.
Note - this is a 1year contract
Location:
Surrey or Calgary
What You'll Do:
Under the direction of the Dispatch Manager, the Dispatcher/Scheduler is responsible for dispatching field-based technicians professionally, efficiently, and with a high degree of quality.
In addition, the incumbent handles call from AFL’s clients’ dispatchers, clients, and technicians to facilitate the efficient completion of work and satisfy customer requirements.
Dispatch field technicians upon customer request (per Service Level Agreement).Ensure all calls and emails are addressed and all appointments are completed daily.Monitor daily workload in assigned geographical areas to ensure customers’ requirements are met.Assess daily workload and determine if any adjustments to the location of on shift techs is required, including contacting technicians to update any changes or to assist with additional work to cover absent techs or high work volume.Handle high volume of inbound and outbound calls with clients, customers and technicians ensuring an exceptional customer service experience with every interaction.Maintain and address email requests from client and field.Create reports for the AFL dispatch (End of Day Report), for internal use, and for billing purposes.Help build and maintain positive relations within the team.Protect organizations’ values by keeping information confidential.Perform other administrative and miscellaneous duties as requested, directed, or assigned.Adhere to and promote the environmental, health & safety policies of AFL.Personal Qualities:
Flexible – open to change & new information and rapidly adapts to changing conditions or unexpected obstacles.Detail oriented – excellent attention to detail with the ability to follow through on assigned tasks.Independent - ability to work well under limited supervision.Analytical Thinking/Problem Solving - capable of complex reasoning analysis.Results focused – driven to achieve.Interpersonal skills – able to collaborate on projects, maintain effective relationships, and communicate clearly at all levels of the business.Adaptability - capable of working in a fast-paced environment, adapt to various situations, and prioritize multiple work assignments simultaneously.Team Player skills - Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.What we are looking for:
1+ years’ previous experience in customer service or a high-volume call center environmentPrevious experience with a dispatch or similar role an assetAbility to effectively handle both favorable and unfavorable customer and field employee interactions.Experience building relationships and providing a first-class approach to customer service.Ability to effectively multitask.Strong computer skills including proficiency in Microsoft Outlook, Excel, and WordPrevious experience with Click Software or similar scheduling software an assetStrong interpersonal skills with written and verbal fluency in EnglishMinimum 40 WPM typing speed.Working Conditions:
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