Telecom Operator​/Dispatcher

Telecom Operator/Dispatcher at Alberta Health Services

As a Telecom Operator at AHS, you will receive calls for security requests and provide timely and efficient documentation of all Provincial Protective Services officers’ activities. You will work within various information database systems and coordinate the administrative assignment of Protective Services officers working at AHS sites.

As the Telecommunications Officer, you will monitor radio activity to maintain awareness of field activities, ensure pertinent operational information is shared, and provide an immediate link to emergency and non-emergency assistance on behalf of Protective Services Officers.

Classification: Telecom Operator/Dispatcher
Union: AUPE GSS
Unit and Program: Protective Services, Provincial Security Communications Centre
Primary

Location:

Southport
FTE: 1.00
Posting End Date: 06-JAN-2026
Hours per Shift: 12
Shift Pattern: Days, Evenings, Nights, Weekends, On Call
Minimum Salary: $27.82
Maximum Salary: $33.93

• Completion of Grade 12.
• Completion of certificate or diploma related to Emergency Communications and Response, Law Enforcement, Security or Criminology.
• Must be eligible for Solicitor General's Community Peace Officer Level II appointment.

• High level of experience with Microsoft Office and email.
• Demonstrated telephone skills.
• 3 – 5 years’ experience in a customer service environment.
• Requires a high degree of customer service, problem solving, interpersonal skills and critical thinking.
• Must have demonstrated experience resolving complex client issues.
• Excellent command of the English language, both written and verbal; superior active listening and interpretative skills required.

• Valid First Aid certificate, BCLS-HCP training.