Customer Service Representative

Kelly is hiring! We are looking for a Customer Service Representative in Calgary, AB. As the Customer Service Representative you will be responsible for handling inbound customer calls related to orders, inquiries, invoices, and complaints. The role provides accurate product and service information, resolves customer issues in a timely and professional manner, documents all interactions, and escalates concerns when necessary. This position requires strong communication skills, initiative, and the ability to work effectively as part of a team.

Please note:

this is a contract position covering a medical leave. The expected end date is 2/27/2026.

• Answer incoming calls and respond to customer requests in a timely and professional manner
• Provide information about products and services, take orders, and gather details related to customer concerns or complaints
• Review and assess customer complaints to determine causes and appropriate resolutions
• Explain service charges and billing inquiries clearly to customers
• Identify, research, and resolve customer issues using internal computer systems
• Escalate unresolved concerns to the appropriate department for further review
• Transfer calls to the correct staff member when needed
• Follow up with customers on open inquiries, claims, or resolutions
• Maintain accurate records of customer interactions, including inquiries, complaints, actions taken, and outcomes
• Verify that solutions have been implemented and customer issues are resolved
• Monitor and report trends in customer calls to the supervisor
• Suggest process improvements to enhance customer service efficiency
• Perform other duties as assigned

• 2–3 years of customer service experience
• Strong verbal and written communication skills
• Detail-oriented with accurate data entry abilities
• Ability to handle customer concerns professionally and efficiently
• Team-oriented with a proactive approach

Full-time, standard business hours.

Competitive hourly rate starting at $18/hr.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known.