Advocate Representative
Job in
Calgary, Alberta, T3S, Canada
Listing for:
Government of Alberta
Full Time
position
Listed on 2026-01-01
Job specializations:
Job Description & How to Apply Below
Role Responsibilities
The Advocate Representative role is meant for a person who finds reward in connecting with a broad range of people, enjoys creative problem solving and wants to make a positive difference in the lives of others.
The Advocate Representative is a frontline position within the Office of the Advocate for Persons with Disabilities (OAPD) that connects to Albertans and stakeholders over the phone, by email and in person to hear the concerns of the disability community. The Advocate Representative will:
Receive and analyze calls and correspondence to determine the most appropriate response and/or referral. Provide information and referrals to queries, concerns, and complaints received by the Advocate to assist Albertans in navigating multiple service delivery systems.Support the completion of concerns resolution within the jurisdiction of the Advocate. Be fair and objective when responding to Albertans, yet sensitive to emotionally charged and complex situations.Develop and deliver education and public awareness resources to advance an understanding of related legislation as appropriate, navigating the system, the interests and needs of Albertan with disabilities, and options within disability services.Advise on possible systemic issues, including research & analysis and report writing.A portfolio of cases is managed by this position at any one time. The Advocate Representative follows up on inquiries under the jurisdiction of the Advocate including receiving inquiries, identifying issues, researching multiple pieces of data regarding the issue, developing a plan, completing action items and conducting following up. This position has a strong emphasis on review and analysis of issues and liaison with Albertans and stakeholders throughout these processes.
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