ServiceNow Developer

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We are looking for an experienced and skilled Intermediate Service Now Developer to design, implement, and optimize solutions on the Service Now platform. This role requires hands‑on development, problem‑solving, and collaboration with stakeholders to deliver high‑quality Service Now applications and integrations that meet business requirements.

• Develop, configure, and customize Service Now modules, including ITSM, CSM, CRM, ITOM, SPM, or HRSD.
• Leverage Service Now's best practices in the applications mentioned above.
• Create and manage advanced scripts, workflows, Business Rules, and UI policies.
• Integrate Service Now with third‑party systems and configure imported data.
• Perform system upgrades, testing, and troubleshooting to ensure platform stability and performance.
• Collaborate with stakeholders to gather requirements and translate them into user stories.
• Provide mentorship to junior developers and assist in code reviews.

• 3–5 years of hands‑on experience as a Service Now Developer.
• Knowledge and experience in implementing new modules.
• Service Now certification in the modules mentioned above would be a strong asset.
• Proficiency in Service Now platform's functionalities and capabilities.
• Experience in building and maintaining integrations.
• Critical thinking in requirement gathering, solution design, and automation design.
• Strong understanding of ITIL principles and Service Now best practices.
• Excellent problem‑solving, analytical, and communication skills.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes various factors including but not limited to skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $70,000 - $140,000.

As an equal‑opportunity employer, we are committed to fostering a workplace where everyone belongs. If you require an accommodation, please inform your recruiter. We are an equal‑opportunity employer; we do not provide regard to race, color, religion, sex, national origin, age, disability, or any other protected class.

Life at CGI is rooted in ownership, teamwork, respect, and belonging. Here, you’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.