Lead, Banking Operations, Delivery and Controls

Join us to build a more rewarding financial future for all Canadians

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

• #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 – the first company ever to achieve a three-peat at the top!
• #1 Fastest Growing Company in Canada for 2024 by Globe & Mail
• Top-ranked mobile apps and credit cards
• Team of 500+ people
• 1M+ customers
• 10K+ retail partners

We're looking for an exceptional leader to serve as the operational backbone for our banking products and operational platforms. As the Lead, Banking Operations, Delivery and Controls
, you will own our end-to-end banking operations, responsible for the successful onboarding of new bank and payments partners and the day-to-day delivery of our processes to ensure we are set up to scale.

This role requires strong cross-team collaboration between business, finance, compliance and our technical platforms to ensure that you are successful in building a sustainable, robust delivery framework.

• External Business Reporting: Build and maintain the required business reporting to meet our timely contractual and regulatory obligations with bank and payment partners.
• Business Controls: Design, implement and continuously improve our operational control framework via operational playbooks and other such artifacts for our bank and payments partnerships, which governs the first line of defense for our organization.
  • Define and monitor the feedback loop for this framework in the form of risk assessments and metrics, to maintain a reliable operating environment with defined ownership, incident management, and a clear path to resolution when controls fail or need prioritization.
  • Ensure that all business controls implemented meet Neo’s internal policies and guidelines.

• Banking Delivery: Execute daily, weekly, monthly, and annual operational duties, including any external business reporting and business controls on a timely basis.
• External Relationships: Be the first point of contact for day-to-day management of our banking and payment partner relationships.
  • Translate Neo requirements for our external partners to ensure that we have efficient operational alignment between our teams.
  • Critically assess feedback from partners and complete research into that feedback to inform any changes to business and operational requirements.
• Internal Business Requirements: Articulate business requirements and enhancements to Neo’s Product teams to ensure scalability, reliability and capability of our Neo technical platform to deliver against our external mandates.
  • Ensure partner compliance and legal obligations are met with extreme attention to detail against SLAs, operational expense and customer impact.
  • Lead the onboarding process for new banks and payment partners, translating legal and technical requirements into repeatable, accurate and robust operational workflows.
• Regulatory Liaison: Act as the key relationship manager for business inquiries with our regulatory bodies (e.g. CRA, CDIC, Payments Canada, etc.), liaising with Neo’s Finance and Compliance teams where necessary.
• Project Management: Own project workback design, tracking and lead cross-functional implementation efforts to ensure successful, on-time delivery for new partner initiatives.

• Incident Management Serve as the final escalation point for partner-facing incident support, ensuring rapid, professional resolution and root cause analysis.
• Continuous Improvement: Continuously challenge and optimize workflows through the application of automation tools to ensure processes are effective and efficient.
  • Ensure documentation of any operational requirements and related workflows is up-to-date and auditable in operational playbooks.

• Minimu…