Manager, Security Operations Centre; SOC

Every West Jet journey has the potential to enrich lives; a career with us is no exception.

West Jet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

Overview of the role

The Manager, Security Operations Centre (SOC) is responsible for the overall delivery and development of the SOC product roadmap, ensuring West Jet’s Security Operations Centre operates as a consistent, value-driven, and strategically aligned service.

This role drives service enhancement, operational maturity, and business capability across the SOC. It plays a critical role in protecting West Jet by ensuring strong cybersecurity monitoring, incident detection, response, and threat-hunting capabilities, all aligned to West Jet’s cybersecurity strategy and enterprise priorities.

Key deliverables / responsibilities include

• Lead and oversee the 24/7/365 Security Operations Centre, ensuring effective detection, response, and management of cybersecurity incidents

• Own and deliver the SOC service roadmap, aligned to cybersecurity strategy and business needs

• Build and maintain a continuous service improvement backlog focused on improving security incident detection, response, and threat-hunting capabilities in partnership with Cybersecurity teams

• Manage the relationship with a Managed Service Provider (MSP) responsible for day-to-day SOC operations, including:

• Understanding operational activities and service offerings

• Addressing resourcing challenges and performance issues

• Ensuring delivery against defined contractual services, outcomes, and KPIs

• Escalating issues as required to protect service integrity

• Cultivate strong partnerships with key 24/7 operations teams (Major Incident Management, IT Service Desk, and IT Operations Centre) to enhance service alignment and operational effectiveness

• Partner with Enterprise Monitoring to drive integrated observability and ensure SOC workflows are aligned to enterprise monitoring capabilities

• Drive business- and cybersecurity-led process improvements through clear reporting and operational metrics, including MTTD and MTTR

• Ensure SOC processes and practices align with industry standards and frameworks, including NIST CSF, ISO 27001/27002, PCI-DSS, and ITIL

• Develop and deliver Cyber Security Incident Response (CSIRT) training and awareness programs

• Ensure alignment between cybersecurity incident response and broader enterprise processes, including Major Incident Management, Disaster Recovery, and Business Continuity

• Provide people leadership for 15–24 employees, including coaching, performance management, and team development

• Participate in an on-call rotation to support operational incidents and ensure continuity of SOC services

Experience and qualifications

• Bachelor’s degree in a related field or equivalent practical experience

• 3–6 years of experience in cybersecurity operations, security monitoring, or incident response

• Proven experience leading or managing operational security services, ideally in a 24/7 environment

• Experience managing third-party or managed service providers

• Strong understanding of SOC operations, incident response, and threat-hunting practices

• Demonstrated experience working with cybersecurity frameworks and standards (NIST, ISO 27001/27002, PCI-DSS, ITIL)

• Required certifications: SAFe, POPM, CISSP, or CISM

• Strong leadership, decision-making, and stakeholder management skills in fast-paced, operationally critical environments

The benefits of being a West Jetter:

West Jet provides all West Jetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs