User Support Technician NOC -Demand

Green Tech Resources Worldwide Canada | Full time

Strathmore, Canada | Posted on 03/13/2025

• Date Opened 03/13/2025
• Job Type Full time
• Work Experience 1-3 years
• City Strathmore
• State/Province Alberta
• Country Canada

• Discovering hardware and software solutions
• Troubleshooting technical problems
• Identifying and repairing flaws.
• Troubleshooting network issues
• Hardware and software installation and configuration
• Speaking with customers to quickly determine the source of their problem.
• Giving customers timely and accurate feedback.
• Customers are guided through a series of steps to solve a problem.
• Following up with clients to ensure the issue has been resolved.
• Replace or repair the required components.
• Assisting with the deployment of new applications.
• Support is provided in the form of procedural documentation.
• Managing several cases at once.
• New technologies are being tested and evaluated.
• Checking the electrical safety of equipment.

• Degree in computer science or information technology is required.
• It is advantageous to be certified for Microsoft, Linux, or Cisco.
• Prior experience in tech support, desktop support, or a related role is preferred.
• Knowledge of Windows/Linux/Mac OS.
• Working knowledge of remote desktop applications and help desk software.
• Detail-oriented and problem-solving abilities are required.

• Permanent Position

Required Years of

Experience:

1 to 2 years