User Experience Architect

Location: Calgary, Canada (Hybrid, once a month)

Engagement Type: 13-month contract (Client-facing role)

We are seeking an experienced UX Architect to lead the design vision and user experience strategy for a large-scale digital transformation initiative within the logistics and transportation domain. The role is based in Calgary and involves working closely with a major logistics organization undergoing modernization of its customer-facing digital platforms.

The UX Architect will play a pivotal role in shaping product vision, simplifying complex onboarding journeys, designing intuitive dashboards, and improving shipment visibility experiences for enterprise and operational users. This is a highly collaborative, client-facing role requiring strong facilitation, strategic thinking, and hands‑on design leadership.

• Lead end-to-end UX strategy and experience architecture for logistics-focused digital platforms
• Act as the primary UX point of contact with client stakeholders, driving conversations and aligning business goals with user experience outcomes
• Plan and facilitate design thinking workshops, discovery sessions, and co‑creation activities with cross‑functional client teams
• Translate complex workflows into simple, intuitive onboarding journeys that reduce friction and improve task completion
• Design and guide the creation of scalable dashboards that provide clear visibility into operations, metrics, and shipment status
• Define and evolve shipment visibility experiences, including real‑time tracking, milestones, alerts, and status communication
• Establish UX principles, interaction models, and experience frameworks aligned to long-term product vision
• Collaborate closely with product owners, engineering, data, and business teams to ensure feasibility and successful delivery
• Mentor designers and ensure consistency, usability, and accessibility across all design outputs
• Ensure designs adhere to usability heuristics, accessibility standards (WCAG), and platform best practices

• 10+ years of experience in AI-driven UX design, product design, or experience architecture roles
• Proven experience leading UX for complex enterprise or B2B platforms, preferably in logistics, transportation, supply chain, or industrial domains
• Strong expertise in simplifying complex onboarding flows and form-heavy experiences
• Demonstrated ability to design data-heavy dashboards that are intuitive, actionable, and user-centric
• Hands‑on experience with design thinking methodologies, journey mapping, personas, and service blueprints
• Excellent facilitation and stakeholder management skills, with confidence in leading workshops and presentations at senior levels
• Proficiency with modern design tools such as Figma, Fig Jam, or similar collaborative platforms
• Strong understanding of accessibility, usability heuristics, and inclusive design principles

• Prior experience working onsite with North American clients
• Exposure to AI-assisted UX, data-driven design, or predictive experiences
• Background in rail, freight, logistics, or large-scale infrastructure systems

• Strategic thinker with a strong systems mindset
• Comfortable operating at both vision and execution levels
• Strong communicator who can bridge business, design, and technology
• Adaptable, collaborative, and confident in client-facing environments

Mid-Senior level

Contract

Information Technology

Transportation, Logistics, Supply Chain and Storage