Coordinator, Licensing & Education

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective.

Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.

The Coordinator, Licensing & Education plays a pivotal role in ensuring our team’s compliance and professional development. This individual will primarily manage licensure processes, renewals, and regulatory adherence, while also assisting with internal continuing education initiatives.

• Calgary, AB or Richmond Hill, ON
• Full-time, permanent

• Assist with all licensing activities, including applications, renewals, appointments, terminations, and regulatory reporting.
• Maintain real-time tracking and central documentation of licensing statuses across provinces.
• Act as a point of contact for licensing agencies, regulators, and carriers to resolve compliance issues.
• Generate regular reports on license expirations, discrepancies, and compliance metrics.
• Support audit readiness by providing accurate and up-to-date licensing records.
• Analyze and recommend process improvements to enhance licensing efficiency and accuracy.
• Work with the Learning & Development team to coordinate ongoing professional development, including internal training sessions, licensing exam prep, and vendor-led sessions.
• Assist with obtaining provincial accreditation for internal courses.
• Assist with internal communication on continuing education opportunities, maintain participation lists, and issue continuing education credits.

• High school diploma required;
  Bachelor’s degree preferred (e.g., Business, Education, or related field).
• Experience in insurance licensing coordination or learning and education is an asset (preferably within a brokerage or MGA environment).
• Knowledge of P&C and/or life insurance licensing requirements and regulatory frameworks is an asset.
• Highly organized and detail-oriented, with strong multitasking capabilities.
• Excellent communication skills, both written and verbal.
• Skilled in Microsoft Office (Excel, Word).
• Self-motivated with the ability to work independently and collaboratively.

• High degree of professionalism and integrity
• Team player with great communication skills
• Flexible and adaptable with proven problem-solving skills
• Works well independently as well as on a team
• Solution focused with a positive attitude
• Committed to excellence in customer service and builds strong relationships at all levels
• Demonstrated accountability and reliability in the quality and timeliness of work
• Critical thinker with attention to details