Telecom Operator​/Dispatcher

Telecom Operator / Dispatcher

Company: Alberta Health Services

Location: Southport (As per Location)

As a Telecom Operator at Alberta Health Services, you will monitor radio activity, receive security calls, and provide timely and efficient documentation of all Protective Services officers’ activities. You will work within various information database systems and coordinate the administrative assignment of Protective Services officers at AHS sites. Your role includes maintaining awareness of field activities, ensuring pertinent operational information is shared, and serving as an immediate link to emergency and non‑emergency assistance on behalf of Protective Services Officers.

• Monitor radio activity to maintain awareness of field activities.
• Document activities of all Protective Services officers.
• Coordinate administrative assignments of Officers across AHS sites.
• Ensure operational information is shared with relevant parties.
• Provide an immediate link to emergency and non‑emergency assistance.

• Completion of Grade 12.
• Certificate or diploma related to Emergency Communications and Response, Law Enforcement, Security or Criminology.
• Eligibility for Solicitor General’s Community Peace Officer Level II appointment.

• High level of experience with Microsoft Office and email.
• Demonstrated telephone skills.
• 3–5 years’ experience in a customer service environment.
• High degree of customer service, problem solving, interpersonal skills and critical thinking.
• Experience resolving complex client issues.
• Excellent command of the English language, written and verbal, with superior active listening and interpretive skills.

• Valid First Aid certificate, BCLS-HCP training.

• Classification:
  Telecom Operator/Dispatcher
• Union: AUPE GSS
• Unit and Program:
  Protective Services
• FTE: 1.00
• Posting End Date: 02‑JAN‑2026
• Employee Class:
  Regular Full Time
• Date Available:
  
   12‑JAN‑2026
• Hours per Shift: 12
• Length of Shift in weeks: 8
• Shifts per cycle: 26
• Shift Pattern:
  Days, Evenings, Nights, Weekends
• Days Off:
  As per Rotation
• Minimum Salary: $27.82
• Maximum Salary: $33.93
• Vehicle Requirement:
  Not Applicable
• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industries:
  Hospitals and Health Care