Team Lead, Community Support

Organizational background

The Women’s Centre of Calgary is a community organization that provides a safe and supportive space accessed by thousands of women and girls in Calgary. Our mission is to be every woman’s place for support, connections, and community. Specifically, we connect with women looking for assistance, for opportunities to connect and/or for ways to affect change in their community.

Unique in its structure, the Centre provides a safe drop‑in space as well as formal programming. As a key member of the programs and services team, the Team Lead oversees the successful day‑to‑day operation of activities and programming at the Women’s Centre of Calgary. The Team Lead identifies and establishes partnerships with external groups to advance programmatic goals. Working collaboratively with the Program Manager and other team members, the Team Lead also contributes towards a successful volunteer program.

The Team Lead ensures that women accessing the Centre receive information, referrals, support, and crisis response in a safe, trauma‑informed, and welcoming environment.

• Takes initiative
  • Identify gaps, recommends solutions, and implements as appropriate
• Adaptability
  • Ability to pivot when challenges or opportunities present themselves
  • Openness to change, and willing to support changes that provide improved experiences for women
• Communicates clearly
  • Provides regular status updates to leadership and relevant interested parties
  • Conveys ideas and information using precise written and spoken language
  • Adapts delivery based on audience, checking for understanding and commitment
  • Ability to identify when and what to communicate
• Detail Oriented
  • Produces high‑quality work

Community support operations

• Work collaboratively with other members of the leadership team to coordinate the schedule, ensuring the people resources meet operational need.
• Delegate tasks to ensure effective workflow.
• Implement best‑practices to create a trauma‑informed environment that fosters stabilization and resilience.
• Oversee the safe and successful delivery of support programs and services.
• Ensure Centre programming and engagement integrates culturally appropriate practices.
• Maintain relationships with other community agencies and organizations to advance program goals.
• Ensure spending is aligned with the program budget.
• Address issues or concerns from women accessing the Centre.

Leadership & supervision

• Role model ethical and professional behaviour in the workplace.
• Supervise, support, and coach direct reports, providing support to other team members when needed.
• Establish performance plans and objectives and review on an ongoing basis.
• Providing training and overseeing the orientation of new Centre team members.
• Provide support to Centre volunteers and field placement students.
• Contribute towards program and organizational planning.

Reporting and data management

• Support team members in collecting evaluation and satisfaction data.
• Maintain the confidentiality of sensitive organizational information.
• Contribute to program reports.

Culture

• Create a positive work environment and encourage others to do the same.
• Contribute towards a culture of psychological safety.
• Build effective relationships with clients, volunteers, and supporters of the Centre.
• Engage in organization events and meetings.
• Participate in activities related to equity, diversity, and inclusion as well as, Justice and Reconciliation.

• Undergraduate or graduate degree in Social Work. A combination of experience and education in a related area will be considered.
• Registration and membership in good standing with a regulatory body (if appropriate).
• 3+ years of leadership and supervision experience.
• Knowledge and expertise of the social issues facing women.
• Proven track record of successfully delivering psychosocial interventions.
• The ability to remain calm in fast‑paced environments.
• Demonstrated ability to work effectively with people from diverse backgrounds.
• Time management, problem‑solving, and organizational skills.
• Excellent communication skills.
• Safety planning and crisis management skills.
• Demonstrated proficiency in Microsoft Office suite.
• Bilingualism is an asset.

• Reports to:
  
  Manager, Programs and Services.

The Women’s Centre is a storefront community center operating in an open environment. This role will require attendance and participation in off‑site meetings and events in the community. This position requires evening and weekend work.

• Criminal record and vulnerable sector check required.