Division Quality Manager

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Eaton’s Electrical sector is currently seeking a Division Quality Manager to join our team. This position can be based in either Burlington, Edmonton or Calgary and offers benefits from day 1.

The expected annual salary range for this role is $121,000 - $152,000 a year plus bonus.

Our team is dedicated to improving lives and protecting the environment through our intelligent power management products and solutions. We create an environment where creativity, invention and discovery become reality each and every day.

As Eaton’s Division Quality Manager for the Canadian Division within the Protection, Control and Solutions Group, Electrical Sector Americas, you will be the driving force behind delivering best‑in‑class products to Canadian customers. In this strategic leadership role, you’ll define, execute, and deploy a comprehensive Quality Plan across multiple plants, ensuring exceptional customer satisfaction and operational performance. You’ll leverage Eaton’s Quality Management System (EQMS) to achieve continuous improvement, meet short‑ and long‑term quality goals, and enhance efficiency and effectiveness.

Beyond metrics, you’ll oversee warranty programs, strengthen global competitiveness, and mentor future leaders to build organizational capability aligned with Eaton’s Quality Functional Excellence and Leadership Model.

• Lead quality excellence across the division by fostering collaboration, driving strategic initiatives, and ensuring active leadership engagement.
• Guarantee compliance with customer quality requirements at all division sites while managing key customer interfaces.
• Guide Plant Quality Managers in strengthening customer relationships and improving satisfaction metrics, including CRR, surveys, scorecards, and warranty performance.
• Champion Eaton’s Quality Management System (QMS/EQMS), implementing prevention‑focused improvements for sustainable results.
• Provide hands‑on support at priority sites using structured problem‑solving tools (8D, A3, Six Sigma) to identify and resolve issues.
• Manage internal and external assessments of QMS/EQMS, including Eaton’s Operations Assessment, and develop actionable plans for continuous improvement.
• Deploy advanced quality tools and processes such as Six Sigma, APQP, PFMEA, Control Plans, Supplier Selection, PPAP, Risk Assessment, Root Cause Analysis, 8D, CAR/DMR, and WISPER.
• Drive critical quality metrics including Cost of Non‑Conformance (CONC), Supplier/Customer DPPM, High Severity Customer Quality Escapes, Manufacturing Yields, and Out‑of‑Box (OOB) performance.
• Support training initiatives to build organizational capability, standardize best practices, and strengthen quality expertise across the division.
• Lead supplier quality development programs to reduce defects, focusing on critical commodities and strategic suppliers, including offshore and direct sources.

• Bachelor’s degree from an accredited institution.
• Minimum of 7‑10 years of experience in quality, manufacturing, or engineering.
• Must be legally authorized to work in Canada without company sponsorship now and in the future.

• Master’s degree in Quality Management.
• Black Belt certified and ASQ certifications (Certified Quality Manager (CQM), Certified Quality Engineer (CQE), Certified Quality Auditor (CQA)).

Success in this role comes from combining strategic vision with hands‑on leadership. You excel at developing, implementing, and sustaining robust processes while leveraging strong analytical and problem‑solving skills using tools like Six Sigma and 8D. Your ability to communicate clearly and persuasively—both verbally and in writing—enables you to influence stakeholders and build trust across a matrix organization, virtual teams, and diverse cultural environments.

You think big picture, motivate others toward common goals, and foster collaboration through open, candid relationships. With proven experience in quality systems and product assurance for electrical systems, you drive continuous improvement and…