Security Guard -Dispatch Lead

Overview

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal® we pride ourselves on fostering a promote from within culture. Countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions.

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DISPATCH LEAD

Calgary, Alberta

Full Time

$22.50 - $23.25

The Dispatch Lead position exists to provide support to the on-duty Dispatcher and can perform all Dispatcher functions. The position is on-duty during the weekday when the on-campus population is at its highest.

This position conducts investigations requiring detailed review of CCTV and access control logs, prepares and exports security footage and other materials required for Peace Officer and security investigations and reports, including preparing evidence and materials for police and other agencies having appropriate jurisdiction. This position also conducts thorough and continuous audits of the CCTV system and ensures that any deficiencies are documented and communicated in a timely manner to the appropriate resource responsible for system repair and maintenance.

As with Dispatcher, the Dispatch Lead will coordinate all customer service requests and communicate accurate information to operational security personnel. The Dispatch Lead position is responsible for managing, collecting, recording and tracking dispatched events effectively in an often complex and fast-paced environment. Dispatch Lead personnel are in direct contact with staff, students and all emergency personnel (Police, Fire & EMS).

This position assists with the monitoring of closed-circuit television (CCTV), access control doors, duress (panic) alarms, fire alarms, and all other alerts and alarms. The Dispatch Lead will also assist with access control requests to ensure quality customer service standards. This is a key position at the center of Campus Security Operations.

This position provides weekday (Monday - Friday) support to the on-duty Dispatcher during the times/days when the on-campus population is at its highest. The position is in direct and frequent contact with others via telephone and a two-way radio, as it carries out its customer services responsibilities. This position involves sitting for extended periods, monitoring computer and video screens. The position works with other OCC personnel, managers, Peace Officers, patrollers and Team Leads.

• Remain calm in emergency situations
• Show demonstrated ability to multitask in a busy work environment
• Show attention to details and make sound decisions
• Dispatch patrollers in response to requests e.g. SAFEWALK program, alarms and emergencies
• Operate CCTV monitoring systems and respond accordingly
• Maintain a detailed time‑stamped log software to document and record all events and incidents on campus with high levels of accuracy
• Archive surveillance footage when requested to do so
• Review surveillance footage when incidents occur
• Respond to slient's internal emergency “8000” phone number
• Determine appropriate third‑party interventions from “8000 calls