About the Role
The Team Lead is expected to perform all functions included in the Security Representative functions.
This position is a full-time role working 37.5 hours per week. The Team Lead will work eight, ten and twelve hour shifts on a rotational basis.
Responsibilities
When the Security Supervisor is absent, provide supervision to Security Representatives on assigned shifts and perform related organizational functions; this includes delegation of work, training and noting performance management issues to report to the Security Supervisor.
Ensures that all policies and procedures relating to the job function and role of the Security Department are properly carried out in a manner that makes the campus as safe and secure as possible
Recognize and investigate all incidents and unusual occurrences, suspicious persons, safety concerns and maintenance issues
Monitor, assess, record and respond appropriately to all alarms appearing on the Intrusion Alarm system, the Fire panel and CCTV system
Assess/accident scene and recommend assistance from external agencies such as EMS, Calgary Police and Calgary Fire Department
Monitors buildings and facilities to ensure a safe environment
Proactively liaise with individuals, organizations and groups on campus
Complete detailed and objective incident reports
Qualifications
Post-secondary certificate/program in combination with 18 - 24 months of related experience
Functioning knowledge of the Criminal Code of Canada
Demonstrated supervisory skills
Valid First Aid, CPR Certificate and AED Certificate
Demonstrated strong leadership, communication, and interpersonal skills
Demonstrated strong customer service skills
Ability to use independent judgement and troubleshoot/resolve issues and complaints
Ability to remain calm under pressure
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