Bilingual Driver Administrator - FAP

Bilingual Driver Administrator - FAP

Holman is a global automotive leader with a long history, headquartered in Mount Laurel, New Jersey. We deliver a unique range of automotive‑centric services, guided by core values and the principle of “Driving What’s Right.”

We offer an exceptional opportunity for a Bilingual Driver Administrator (French/English) based at our Mississauga, ON location.

• Have a thorough understanding of clients’ policies, parameters, and profiles.
• Proactively run exception reports on the assigned portfolio to identify and resolve potential issues.
• Adhere to Holman’s customer service standards (e.g., response times).
• Answer all incoming calls/emails and manage day‑to‑day activity while addressing driver and client issues.
• Effectively manage client and driver vehicle information, database updates, administration, and client mail outs.
• Become proficient on all relevant Holman systems, follow current processes, and adapt to system and process changes.
• Anticipate potential problems and work to resolve them, escalating to internal parties in a timely manner using appropriate platforms.
• Exercise effective time management and prioritization practices; escalation of potential scheduling or workload conflicts.
• Work cohesively with the Client Administration and Driver Administration teams to support department needs and overall client satisfaction.
• Act in the best interest of all parties, maintaining a consistent and professional manner in all dealings.

• University degree or post‑secondary diploma/certificate (an asset).
• French/English bilingual.
• Minimum 2 years of customer‑service experience, preferably in the fleet industry.
• Proficiency in MS Office Suite.
• Excellent communication skills.
• Strong attention to detail and accuracy is a must.

• Competitive pay and bonus, health, dental and life insurance, 100% tuition reimbursement based on grade performance, Group RRSP, on‑job training and development, and much more.

Competitive wages commensurate with job‑related skills, experience, and education, starting in the range of $54,610.00 – $77,825.00 CAD annually for full‑time employees. This range comprises base pay earnings.

Holman is a proud equal‑opportunity employer committed to creating a welcoming, inclusive, and barrier‑free workplace. We provide accommodations to all applicants throughout the interview process, upon request.