Resource Coordinator

Resource Coordinator (Full Time)
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Easter Seals Alberta (ESA) is a provincial not‑for‑profit organization with over 70 years of experience providing services that foster inclusion, independence, and recreation for individuals with disabilities and medical conditions. As a Resource Coordinator reporting to the Family Resource Lead, you will deliver direct service support to the disability community, empowering families, caregivers, and professionals through resilience, independence, and inclusion.

• Serve as the central point of contact for individuals, caregivers, and professionals.
• Review, prioritize, and manage referrals and applications for PDD, FSCD, and Accessibility Supports programs.
• Guide participants through PDD & FSCD training programs.
• Arrange equipment loans, process documentation, and deliver equipment.
• Maintain accurate and up‑to‑date records of client documents, service plans, progress notes, and correspondence.
• Seek internal and external consultations to provide the best possible support.
• Support families in navigating community resources and accessing financial assistance programs.
• Follow up to ensure timely access to information and resources.
• Identify resource gaps and communicate with the Family Resource Specialist.
• Provide emotional support, practical assistance, and linkage to services during crisis calls.
• Support virtual programs, disability travel card, and scholarship programs.
• General data entry and telephone answering.
• Attend events as required to support and promote the agency.
• Other duties as assigned.

• 1 year of experience in case management or support.
• Experience as a counsellor is an asset.
• Excellent communication, organization, and writing skills.
• Experience working in SharePoint is an asset.
• Experience with people with disabilities and chronic medical conditions is an asset.
• Knowledge of medical terminology is an asset.
• Ability to relate effectively to diverse groups of people from all social and economic segments.
• Team player who engages and motivates team members.
• Able to work collaboratively with colleagues.
• Innovative thinking, flexible & change oriented.
• Translates “how we’re doing” data into “how we can make it better”.
• High degree of accuracy and attention to detail.
• Excellent interpersonal and problem‑solving skills.

• Full benefits after 3 months.
• Employer‑matched RRSP plan.
• Fun, dynamic team culture.
• An opportunity to continually grow and learn.
• Ability to make a difference in the lives of others.

Position is 35 hours/week, full‑time in‑office, requires a Clear Enhanced Police Information Check.