Freight Coordinator; Customer​/Carrier going East & Western

About Us

FMi is a leading freight forwarding and logistics company, it provides efficient and reliable solutions to businesses worldwide since 1996 with HO in Calgary – Western Canada and Eastern Canada.

FMi Logistics delivers dependable and damage‑free transportation solutions, and commercial warehousing solutions, saving your business valuable time and money. With experience in global supply chain operations, we excel in fostering strong business relationships and ensuring smooth product flow across diverse marketplaces. Our services offer personalized attention, constant communication, and competitive pricing. Trust our experienced team for warehousing, shipping, transportation logistics solutions, and elevate your business with reliable, cost‑effective services.

Under the direction of the Executive General Manager – Freight Services, the Freight Coordinator’s position is to support the freight operations teams by way of monitoring the daily load activities through managing relationships with carriers, customers, suppliers, and vendors ensuring that goods are picked up and delivered on time. Receiving order requests at various stages and processing to complete the service offering.

• Secure freight by calculating and quoting competitive rates to the customer (FTL & LTL)
• Coordinate shipments through communication with the shipper, consignee, and dispatch to the carrier to facilitate a problem‑free transaction.
• Facilitate freight movement through use of one‑shot carrier negotiations and/or use of existing carrier rate contracts, skills related to using various freight matching web tools including Link Logistics.
• Identify and recommend policies to maximize revenues and minimize operational costs.
• Instrumental in team‑based strategic business planning, working with freight team and management to achieve business development goals.
• Identify existing client growth, opportunity, and exposure for vertical integration.
• Negotiate Rail intermodal, FTL and LTL buy rates with carriers.
• Negotiate and Quote Rail intermodal, FTL and LTL rates to the clients.
• Monitoring a variety of shipments, ensuring they meet obligations of movement.
• Retrieve appropriate carrier reference numbers for tracking and tracing.
• Confirmation of charges on all applicable Rail, Road FTL and LTL carrier shipments.
• Order closure and hand‑off to the accounting department.
• Bill Clients according to pre‑arranged rate structures or spot quotes for inbound, outbound, etc.
• Investigate and process freight claims as required.
• Ensure the timely and accurate completion of a variety of reports.
• Involvement in updating and maintaining Standard Operating Procedures (SOPs) related to client service.
• Additional duties as required.

This is a great opportunity for someone looking to grow their career – at FMi you will not be just a cog in the wheel, you will be an important part of a great team. Working at a rapidly expanding company means you will have plenty of interesting challenges.

Our Values emphasize relationships as the key to FMi’s success to‑date and our future growth, and our freight team works together to provide our clients and our partners with an exceptional experience.

This is your chance to see the future and plan for long‑term engagement with clients including vendor partners, and our academic community.

This role is perfect for someone who likes to creatively strive for success and is driven by excellence in the execution of those plans.

This is your chance to make your mark in a role with lots of variety, flexibility, and autonomy.

Performance Incentives mean you will be a key member of the Freight Team. As Freight Coordinator, this is your chance to become invested in your career and influence our growth for the long‑term.

You want to collaborate with a wonderful team and expand your skills.

You are looking to contribute your expertise in a variety of areas – operational performance, client relations, new business development, continuous improvement, and team development.

You want to contribute to the…