Logistics Coordinator

Logistics Coordinator

Requisition

Location:

Calgary, AB, CA, T2C 5G9

Pay Type:

Hourly

Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.

As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment:
We’re in every construction market.

Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.

Learn more at

Description:

Join Amrize as a Logistics Coordinator and help construct whats next. If you're ready to put your skills to work on projects that matter — and build a career with a company that’s building North America — we want to hear from you!

The Logistics Coordinator is responsible primarily for the day-to-day interface with customers for their cement order placement. It will require coordination with the various sales teams, operations personnel and contract truck partners to ensure that customer requests are delivered in line with industry expectations.

Clear communication with contract truck partners to ensure efficient and high-level on time delivery of Amrize’s materials is paramount. The Coordinator also supports all administrative activities around the billing and invoicing of materials once delivered.

This is a full-time customer-facing role that requires a service oriented mindset with a highly professional approach. This position is critical to the execution of our business. Successful candidates are described as someone that is a keen problem solver while operating in a fast-paced environment, possessing the ability to troubleshoot a variety of issues while searching out ways to be most efficient.

The role is considered an opportunity to learn the full spectrum of the Amrize Western Canada business and sales areas. Learnings include the manufacturing origins of cement, concrete and aggregates, the distribution of these materials through plants & terminals, the logistics channels to service a wide customer base and lastly, what it takes to be successful in the construction material supply industry.

• Responsible for the order taking & order fulfillment process for delivery or customer pick up, including assignment of carriers and coordination of demand for deliveries.
• Fulfill and exceed customer expectations in compliance with policies, practices and procedures, advocating for customers’ interests by overcoming obstacles and solving problems that may impact Amrize’s customer service offering.
• Provide timely response to customer complaints with appropriate follow up and escalation as required, maintaining a high level of quality on all phone and digital conversations.
• Remain knowledgeable of services, products and methods of delivery by Amrize Cement, including reviewing terminal inventory and selection of supply.
• Possess a flexible schedule, working different shifts and taking calls after hours when required.
• Input manual Bills of Lading and create and maintain monthly reports as required.
• Conduct proactive outbound calls to customers, including customer surveys and participating in value selling per instructions and as appropriate.
• Provide support to Sales and the Credit team with customer accounts, including account reconciliation/cleanup efforts and keeping backup information for after-sales support activities.
• Maintain strong working relationships with stakeholders from Sales, Logistics, and Operations teams as well as external truck partners.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these…