Service Desk Coordinator

Service Desk Coordinator Job Overview:

We are seeking a highly organised, detail-oriented and proactive (Fire and Security) Service Desk Coordinator to join our friendly and supportive team. This is a key role within the business, supporting and managing our busy service desk operations and ensuring a smooth, efficient service for both clients and engineers.

The Service Desk Coordinator will play a vital role in delivering exceptional customer service, maintaining strong client relationships, and supporting the overall effectiveness of our service operations.

Service Desk Coordinator

Key Responsibilities:

* Acting as the first point of contact for clients

* Scheduling maintenance visit requests

* Coordinating the dispatch of service engineers

* Supporting the daily diary and ensuring it is managed effectively and logistically

* Ensuring timely, professional and clear communication with customers

* Scheduling quoted works

* Scheduling revisits and fault call-outs

* Closing jobs accurately and in a timely manner

* Providing ongoing support to engineers

* Ensuring equipment and materials are ordered and allocated to jobs

* Liaising with the ARC (Alarm Receiving Centre)

* Assisting Key Accounts as required

* Providing administrative and operational support to the Service Desk Manager

Service Desk Coordinator

Work Schedule:

The Service Desk Coordinator role is a full-time, office-based position to ensure seamless service coverage and continuity. The role is based in Camberley, Surrey.

* Monday – Friday (excluding Bank Holidays)

* 08:30 – 17:00

* 1-hour lunch break

Service Desk Coordinator Benefits:

* 20 leave days per annum increasing with service

* Additional day off for your Birthday

* Free gym membership

* Company events

* Free parking

* Workplace Pension Scheme