Service Desk Coordinator

Service Desk Coordinator Job Overview:

We are seeking a highly organised, detail-oriented and proactive (Fire and Security) Service Desk Coordinator to join our friendly and supportive team. This is a key role within the business, supporting and managing our busy service desk operations and ensuring a smooth, efficient service for both clients and engineers.

The Service Desk Coordinator will play a vital role in delivering exceptional customer service, maintaining strong client relationships, and supporting the overall effectiveness of our service operations.

Service Desk Coordinator Key Responsibilities:

• Acting as the first point of contact for clients

• Scheduling maintenance visit requests

• Coordinating the dispatch of service engineers

• Supporting the daily diary and ensuring it is managed effectively and logistically

• Ensuring timely, professional and clear communication with customers

• Scheduling quoted works

• Scheduling revisits and fault call-outs

• Closing jobs accurately and in a timely manner

• Providing ongoing support to engineers

• Ensuring equipment and materials are ordered and allocated to jobs

• Liaising with the ARC (Alarm Receiving Centre)

• Assisting Key Accounts as required

• Providing administrative and operational support to the Service Desk Manager

Service Desk Coordinator Work Schedule:

The Service Desk Coordinator role is a full-time, office-based position to ensure seamless service coverage and continuity. The role is based in Camberley, Surrey.

• Monday Friday (excluding Bank Holidays)

• 08 00

• 1-hour lunch break

Service Desk Coordinator Benefits:

• 20 leave days per annum increasing with service
• Additional day off for your Birthday
• Free gym membership
• Company events
• Free parking
• Workplace Pension Scheme