Service Desk Coordinator

Service Desk Coordinator Job Overview

We are seeking a highly organised, detail‑oriented and proactive (Fire and Security) Service Desk Coordinator to join our friendly and supportive team. This is a key role within the business, supporting and managing our busy service desk operations and ensuring a smooth, efficient service for both clients and engineers.

The Service Desk Coordinator will play a vital role in delivering exceptional customer service, maintaining strong client relationships, and supporting the overall effectiveness of our service operations.

• Acting as the first point of contact for clients
• Scheduling maintenance visit requests
• Coordinating the dispatch of service engineers
• Supporting the daily diary and ensuring it is managed effectively and logistically
• Ensuring timely, professional and clear communication with customers
• Scheduling quoted works
• Scheduling revisits and fault call‑outs
• Closing jobs accurately and in a timely manner
• Providing ongoing support to engineers
• Ensuring equipment and materials are ordered and allocated to jobs
• Liaising with the ARC (Alarm Receiving Centre)
• Assisting Key Accounts as required
• Providing administrative and operational support to the Service Desk Manager

The Service Desk Coordinator role is a full‑time, office‑based position to ensure seamless service coverage and continuity. The role is based in Camberley, Surrey.

Monday – Friday (excluding Bank Holidays)

08:30 – 17:00

1-hour lunch break

• 20 leave days per annum increasing with service
• Additional day off for your Birthday
• Free gym membership
• Company events
• Free parking
• Workplace Pension Scheme