Level 3 Information Communications Technician

Level 3 Information Communications Technician

Join to apply for the Level 3 Information Communications Technician role at Primary Goal
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You don’t need to go to university to kickstart your career! Do you want to be learning whilst you are earning and keeping up to date with the latest technology? By choosing Primary Goal as your training provider, not only will you be learning whilst you're earning you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship.

By using CompTIA practice, learn and labs provided to you as part of your apprenticeship, you'll be able to prepare yourselves for the following exams:

• CompTIA A + (Exam 1 and
  2)
• CompTIA Cloud Essentials

We are recruiting on behalf of Brine Leas School where you will gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we give our apprentices; you won’t be left on your own to figure things out, we will support you throughout your apprenticeship journey together with your employer!

Brine Leas School is a mixed comprehensive school for students aged 11–18, situated in the picturesque market town of Nantwich, Cheshire. The school’s IT team, based on site, also provides full support services to an additional 10 nearby primary schools, delivering tailored solutions across all sites to meet each location’s specific needs.

Staff at Brine Leas benefit from convenient onsite parking, as well as access to an onsite coffee shop and gym. The school also hosts regular social events throughout the year, fostering a strong sense of community among staff.

All posts involving direct contact with children are exempt from the Rehabilitation of Offenders Act 1974. The successful applicant will be required to apply for an enhanced DBS certificate. As the post will involve regulated activity with children, it is a criminal offence to apply for this post if you are included on the children’s barred list held by the DBS.

Shortlisted candidates will be asked to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview.

Please note that you MUST be a driver who holds a full UK Driving Licence and access to a vehicle to apply for this role as it will be split across a number of schools in the Nantwich area.

• Installation & preparation of new IT hardware & infrastructure
• Complete minor repairs and upgrades to equipment and cabling
• Maintain an asset register.
• Management of helpdesk, ensuring calls are resolved and closed in a timely manner.
• Escalation of calls to 3rd party support where necessary
• Provide software support for all users by being familiar with the current software and, where appropriate, producing user‑friendly guides.
• Perform software rebuilds of laptops & PCs where needed.
• Assist with Microsoft Office 365, internet and related activities including development and maintenance.
• Support staff and students in the use of technology across all sites, including classroom support.
• Provide ICT support and training to “feeder” primary schools.
• Perform health checks across both servers and end user devices. Highlighting damages and failures.
• To be familiar with and promote safeguarding requirements, demonstrating adherence to the DFE Guidance ‘Keeping Children Safe in Education’ and the school’s Child Protection policy.
• To be aware of and to comply with all school and Trust policies and procedures, in particular those relating to conduct, child protection (as above), health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.

• Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners, and cameras.
• Address IT issues by prioritising in response to customer service level agreements.
• Perform daily, weekly, and monthly health checks on ICT equipment. Highlighting…