Team Manager - Fashion Beauty

As a Team Manager in Fashion, Home & Beauty, you'll lead by example, driving performance, and helping reshape M&S for the next generation of customers. You'll be on the shop floor, inspiring your team to deliver standout style, sharp service, and commercial results, even on the busiest days. This is a role for people who move fast and continually raise the bar to deliver five-star service.

We offer a flexible / hybrid approach – part‑time or job‑share opportunities may be available in this role if it is meaningful to you, and we support flexible working arrangements.

• Own your department from layout and product to service and performance. You'll make bold decisions to drive sales and service.
• Coach and develop your team. You'll set the pace, build capability, and create a high‑performance culture that is focused, fast, and collaborative.
• Use commercial insights to lead with confidence – understanding the numbers, trends, and opportunities that will allow your department to thrive.
• Flexibility is vital, and you'll be agile in your approach. This is a transformation environment – things move fast and we need leaders who move faster.
• Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in‑store team.
• Driving a selling culture within your team.
• Consistently raising performance and capability of the team to support developing internal talent.
• Utilising and exploiting data to support with operational decisions.
• Implementing a continuous improvement mentality within the team and working in partnership with the wider team.
• Energising your team to deliver first‑class customer service within a fast‑paced environment.

• One of the requirements for this role is flexibility to work across various departments, providing a strong grounding across all elements of our business and supporting future career progression.
• A proven leadership track record and the ability to lead effectively through ambiguity.
• Being digitally confident. Having an understanding of systems and the ability to exploit them.
• Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
• Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
• Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.

We support each other and work together to win together.

If you feel you would benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team so we can try and put steps in place to help you be at your best through this process.