Head Of Centre - Property Management Property Management HQ, United Kingdom

Job Title: Head of Centre – Property Management

Location: The Meadows, Camberley

Brand: LRG

Salary: £41,000 plus a further £5,000 in commission

Hours: Monday to Friday 8:30am to 5pm

LRG is an award‑winning national property company, going through exciting periods of growth and offering tailored training and development programmes at all levels. With over 300 branches across England and Wales, we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, providing opportunities for driven individuals to achieve their career aspirations within the company.

Reporting to the Regional Manager/Director, LRG is seeking a new Head of Centre within Property Management to join our dedicated and dynamic team based in Camberley
. To be successful within this position, you will need to be a current Senior PM or Team Manager with experience leading a team. You will oversee a team of Property Managers and Inventory Clerks, providing day‑to‑day support and ensuring the smooth running of the branch portfolio while working with the Regional to support strategic objectives.

• Providing support and guidance to all Property Management Team Leaders with respect to the PM/PI function, their productivity and output.
• Conducting Morning Meetings
• Providing assistance to the Property Management Team Leaders with ongoing recruitment of PM/PI roles within the region.
• Providing support and guidance with the implementation of new legislation and
• Help investigate customer complaints and propose/undertake appropriate responses.
• Help co‑ordinate and where possible provide training.
• Support the Property Management department through guidance and mentoring to achieve strategic objectives.
• Support audits of property management departments in conjunction with branch audits.
• Ensure that property management best practice is shared.
• Check Gas Daily to ensure the process has been adhered to, having relevant conversations.
• Monitor teams overdue workflows, having relevant conversations.
• Monitor the churn report, having relevant conversations.
• Identify possible opportunities to enhance the level of service provided to both internal and external customers. Discuss with RPM and assume responsibility for implementation.
• Work on group projects or initiatives along with the RPM to ensure successful implementation.
• Direct line management responsibility in relation to Property Management Team Leaders.
• Responsibility to enforce strategic objectives.
• Conduct interviews.
• Ensure adequate cover in the department for holidays and days off.
• Monitor workload of Team Leaders and Property Managers, being aware of any issues that may affect staff morale.
• Serve as the point of contact for lettings/branch managers to resolve issues with the property management team.
• Serve as a point of contact for out‑of‑hours emergencies and act in accordance with best judgement.

• Excellent communication, written and verbal
• Professional telephone manner
• Organisational skills, time management and attention to detail
• Experience leading a team
• Proven history working within the Property Industry
• Up‑to‑date knowledge of legislation

• Full UK Driving License Required

• Proven track record for career growth and advancement within the company
• Market‑leading training and ongoing professional development
• Access to a diverse portfolio of properties
• Supportive and collaborative team environment

• Competitive base salary and additional incentives
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous holiday allowance, increasing by 1 day per year based on service
• Excellent parental leave and newly introduced fertility policy
• Staff discounts

LRG is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the real estate industry.

LRG does not engage the services of recruitment agencies for the purpose of hiring. All job openings are managed directly by our internal recruitment team. We do not accept unsolicited CVs or candidate referrals from recruitment agencies, and any such submissions will not be considered.