RELIEF Retail Security Officer

RELIEF Retail Security Officer

Camberley, Basingstoke, Bracknell, Slough areas

£14.38 per hour

Retail experience is essential.

Must have a full UK driving licence and own vehicle; travel includes up to a 30‑mile radius each way. Various shift times (Mon – Sat 08:00‑22:00, Sun 10:00‑17:00). Must be flexible to work any day or time.

Paid breaks.

Minimum 8‑hour contract with a permanent weekly shift Saturday 13:00‑22:00 in Camberley.

You are required to provide safety and security to our customer’s property, people and/or assets in line with the published Assignment Instructions, delivering results that meet and/or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, and undertake additional training to ensure continuous self‑development, all whilst upholding both Mitie and our client’s reputation.

As this is a relief role covering both sickness and holiday absences, you must be flexible in terms of what days you work and able to pick up shifts at short notice.

• Use ASCONE to maintain the security of the site.
• Conduct regular patrols of the site.
• Deliver customer service to both staff and visitors.
• Support the staff with any reasonable request.
• Ensure the relevant reports are completed in order for accurate information to be recorded.

For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self‑development as directed by the Operations Manager. You are required to renew your licence 16 weeks before expiry.

• Look out for and immediately report any Health & Safety hazards or potential hazards on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening.
• Be both proactive and reactive when delivering customer service to diffuse situations and avoid escalation.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate and detailed entry of any incidents that occur on the system provided on site.
• Call emergency services and Control Room to report all serious incidents.

• Valid Door Supervisor SIA Licence.
• Excellent customer service skills.
• Ability to make instant, positive connections with store teams.
• Self‑starter, can act without direction.
• Report writing skills essential.
• Excellent communication skills.
• Ability to work well under pressure.

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household, and offer financial wellbeing assistance through our Salary Finance scheme, where you can access 50% of your earned pay before payday for a small fee.

You’ll receive a link to our flexible benefits platform, Choices, where you can customize your benefits to best suit your lifestyle, including dental insurance, dining and coffee club cards, technology purchasing discounts, and more.

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform, and we have a cycle‑to‑work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 – giving peace of mind to your dependants. We also offer a save‑as‑you‑earn scheme and a Mitie Matching Share Plan, where you may even be awarded free shares in Mitie.

We award employees with Mitie Stars as recognition for their hard work. Cash prizes are up for grabs each month, and at the end of the year there’s a chance to win a top prize of £10,000.

Our success is a direct result of the quality of our people, so progressing your career is a top priority. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to an inclusive and accessible recruitment process. If you have a disability or long‑term condition and need reasonable adjustments or changes during the recruitment process, please let us know.

• Apply now to join our Mitie team.