Administrator - West Integrated Transfer of Care Hub

Administrator - West Integrated Transfer of Care Hub

Band 3, Main area:
Administrator West iToCH,

Contract:

Permanent,

Hours:

Full time – 37.5 hours per week (8am‑4pm or 10am‑6pm five days per week with 1 in 7 weekends). Job : . Site:
Camborne Health Office, Town:
Camborne. Salary: £24,937 – £26,598 per annum. Closing date: 28/12/2025 23:59.

An exciting and rewarding opportunity has arisen for an Administrator to join the team in the West Integrated Transfer of Care Hub (iToCH). Currently based in Camborne Health Office, the role will involve hot‑desk and shadow staff during induction at Helston Community Hospital and Penwith Health Centre. The Administrator will support clinical staff with admission avoidance, arranging community support, case managing non‑urgent referrals and processing referrals.

The role requires cross‑boundary and collaborative working with multidisciplinary teams, Adult Social Care and external agencies.

• Monitor and review STRATA referrals to identify and process work for community health and social care teams.
• Manage a varied workload in a busy working environment – organise, prioritise and respond to enquiries.
• Assess risk and priority of routine referrals and decide referral pathways.
• Review key blockages to patient flow, ensuring patients achieve independent outcomes and highlight issues to Clinical Prioritise rs and managers.
• Maintain mailbox, phones and Electronic Referral system.
• Gather information using clinical and professional systems to process referrals.
• Escalate non‑routine pathway referrals promptly and accurately.
• Document decisions on STRATA, RiO and Mosaic in line with organisational policies.
• Maintain confidentiality and comply with statutory responsibilities.
• Use organisational resources efficiently to minimise waste and cost.

• Good standard of education, including GCSE English & Maths or equivalent.
• NVQ Level 3 in Administration or equivalent.
• Experience of working within a community setting.

• Previous experience in a healthcare office environment.
• Computer literate with excellent knowledge of Microsoft Office, Excel and PowerPoint.
• Excellent verbal and written communication skills.

• Career conversations and individual development plans.
• Protected CPD time for registered staff.
• Access to a central development fund supporting CPD for all staff.
• Leadership and management development programmes.
• Coaching and mentoring opportunities.
• Full clinical induction programme for operational skills.
• Care certificate programme for band 1‑4 clinical staff.
• Bespoke preceptorship programme to support new staff.
• Individual professional development programmes.

• Health and wellbeing initiatives.
• Free access to HARP portfolios for nursing revalidation.
• Free DBS checks where required.
• Discounts from retailers, UK hotels and attractions.
• £NHS Pension Scheme.
• Salary sacrifice car scheme.
• Cycle to work scheme.
• Reimbursement of application costs for eligible staff with EU settlement status.

This opening is only open to current employees of the following NHS organisations in Cornwall or the Isles of Scilly:

• Cornwall Partnership NHS Foundation Trust
• Royal Cornwall Hospitals NHS Trust
• Cornwall and Isles of Scilly Integrated Care Board

If you do not currently work for one of these organisations, your application will not be considered.

Contact the recruitment team on for general recruitment queries. Short‑listed candidates will be contacted via TRAC.jobs email for interview details.

Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health and encourages a culture that develops lived experience roles throughout the organisation.

Recruitment queries:  Application: TRAC.jobs email.