Team Leader - Housing

About The Role

Are you ready to take the next step in your career and lead a passionate team delivering life‑changing support to our customers? We’re offering an exciting secondment opportunity for a Team Leader, Supported Housing until January 2027
. This role works closely with the Team Manager to shape service delivery, inspire a diverse team, and make a real difference in people’s lives. You’ll be at the heart of our one team, one purpose ethos, working collaboratively to deliver high‑quality, person‑centred support.

• Lead the day‑to‑day management of a range of support services across your area.
• Manage and develop a diverse team, including recruitment, induction, training, and supervision.
• Ensure services meet commissioned outcomes, internal targets, and regulatory requirements.
• Oversee safeguarding, risk management, and health and safety at service level.
• Build strong relationships with external agencies and internal teams to deliver seamless support.
• Identify opportunities for service improvement and innovation.
• Prepare performance reports and attend contract review meetings.
• Promote and uphold Live West values in all aspects of your work.

This secondment is a fantastic opportunity to grow your leadership skills, influence service delivery, and contribute to meaningful outcomes for vulnerable individuals. You’ll be supported by a collaborative team and have the chance to shape services that truly matter. If you’re passionate about people, thrive in a dynamic environment, and want to lead with purpose, this role is for you.

This role is a full time
, permanent basis, working 37 hours per week, based at our Newstart Scheme in Truro
. Bandwidth hours are 8 am to 9 pm. We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment is subject to a satisfactory enhanced DBS check.
Please note: we are unable to provide a CoS for this role; therefore, you must have the right to work in the UK for the full duration of the role without requiring a CoS.

To be successful in your application for the role of Team Leader – Supported Housing you will have the essential skills and experience for a level 2 role and the following role‑specific skills and experience:

• Experience of managing people, teams and rotas.
• Experience of supporting a wide range of people from varying backgrounds with varying support needs.
• Experience of applying common sense to situations and the risks you have to take; sometimes there are no black‑and‑white answers you will need to sort through the grey.
• Experience of being accountable for the decisions you make and seeing the bigger picture.
• Experience of maintaining records and putting into place action plans.
• Experience in dealing with challenging, difficult and dangerous behaviour.
• Knowledge of what housing‑related support is and the issues that people are facing on a daily basis.
• Knowledge of safeguarding, risk assessing, risk management and health and safety.
• Previous experience of working with vulnerable individuals, whether on their own or in group situations.

• Generous Annual Leave:
  Start with 26 days, plus bank holidays, increasing to 30 days with length of service – and the option to purchase up to 5 extra days (pro‑rated for part‑time roles).
• Pension Contributions:
  Enjoy up to 9% employer contributions with a Defined Contribution scheme.
• Health Benefits and Perks:
  Access to a health‑care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including a Blue Light Card.
• Learning and Development:
  Invest in your future with ongoing personal and professional growth opportunities.
• Family Support:
  Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters:
  Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel:
  Save with a Cycle to Work and Car Benefit schemes.
• Giving Back:
  Up to four paid volunteering days a year to support our communities.

At Live West, we are united by a shared mission: to create a home for everyone.…