Customer Support Manager
Job in
Cambridge, Ontario, Canada
Listing for:
Lone Wolf Real Estate Technologies Inc
Full Time
position
Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager
-
Management
Client Relationship Manager
Job Description & How to Apply Below
Create high performance environment for team membersManage all aspects of direct staff (onboarding, performance, merit, warnings), development and recruitmentCoaching direct reports through one on ones to meet their personal and professional goalsAnalyzing and interpreting call center reports, managing resources to meet team KPIsMaintain a good professional relationship with cross departmental such as Customer Success, Professional Services, and ProductProactively communicate trends and internal and external pain points based on data analysisEvaluating processes for continuous improvement and coordinating for betterment of the processManage escalations from internal and external sourcesProactively communicate key challenges, priorities, staff changes or requirements to your leader in a timely mannerSkills & Requirements
5-10 years’ experience in Customer Support is required3 years; experience as a team lead or Sr. Customer Support RepresentativeExperience with Salesforce or a similar ticketing system preferredPost graduate education is preferred but not requiredExperience in working in a SaaS type company is preferred but not requiredPrevious experience managing a downline with multiple Team Leads and multiple products preferredAdvanced analytical skillsAdvanced coaching, development and listening skills
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